Monzerrat De La Vega
Arlington
Summary
Versatile and dedicated Medical Assistant with a proven track record at Innovista Medical Center, showcasing expertise in HIPAA compliance and exceptional customer service. Fluent in Spanish, adept at improving patient flow by over 30%, and skilled in phlebotomy techniques. Known for professionalism, ethics, and a commitment to providing top-notch care and support.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Innovista Medical Center
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Associate
Sunglass Hut
05.2023 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Medical Assistant
Frontline
07.2023 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
Receptionist
Pediatric
09.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Call Center Representative
Manheim Auto Auction
08.2021 - 09.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
BDC Representative
Grubbs Infiniti
01.2021 - 07.2021
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Developed strong business relationships to provide service and value beyond customer expectations.
Cashier Team Lead
Jack in the Box
04.2018 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Sam Houston High School
Arlington, TX06-2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Clinical documentation
- Phlebotomy
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Laboratory specimen collection
- Professionalism and ethics
- Appointment setting
- Patient flow management
- Fluent in Spanish
- Medical terminology in Spanish
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Innovista Medical Center
10.2023 - Current
Medical Assistant
Frontline
07.2023 - 10.2023
Associate
Sunglass Hut
05.2023 - Current
Receptionist
Pediatric
09.2022 - 03.2023
Call Center Representative
Manheim Auto Auction
08.2021 - 09.2022
BDC Representative
Grubbs Infiniti
01.2021 - 07.2021
Cashier Team Lead
Jack in the Box
04.2018 - 10.2020
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) Certification - American Heart Association.
High School Diploma -
Sam Houston High School
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