Mooaweya Amar
General Manager
Des Moines,IA
Summary
Operations Leader with 10+ years of experience driving delivery excellence, partner accountability, and customer satisfaction across large-scale logistics and retail environments. Expert in managing 3PL performance, resolving escalations, optimizing operational capacity, and aligning service execution to mission and brand standards. Proven ability to build inclusive, high-performance cultures while leading matrixed teams and influencing partners without direct authority. Strong commitment to safety, SOP compliance, and continuous improvement.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
General Manager
Lineage Logistics LLC
Des Moines, IA
09.2024 - Current
- Direct daily operations for a 650K sq. ft. supply chain facility with 250+ team members, ensuring speed, accuracy, and safety in product flow.
- Increased net operating income by 35% through cost control, productivity gains, and labor optimization.
- Developed and implemented strategic warehouse improvement plans, increasing throughput and service speed to customers.
- Enhanced employee engagement by 15% through leadership development, recognition, and safety-first culture initiatives.
- Drove process improvements using Six Sigma and Lean principles, increasing pallets-per-hour productivity by 26% while improving quality metrics.
- Partnered cross-functionally with inventory control, maintenance, and transportation to ensure 100% audit readiness and safe, efficient operations.
- Spearheaded leadership development programs to support the growth and advancement of high-potential employees leading to 3 internal promotions.
Operations Manager
Amazon
Fargo, ND
06.2021 - 09.2024
- Lead outbound/inbound operations for 1.5 million sq. ft. facility with 5 manager direct reports and 500 indirect reports.
- Designed and implemented training plans focused on safety, quality, and productivity standards.
- Facilitated career development pipelines, promoting 7 team members into leadership
- Led LEAN project(project TIGER) which helped save about 5 million in cost savings across multiple sites.
- Led plant-wide Kaizen events focused on improving onboarding and job-specific training documentation which lower attrition by 40%.
- Lead lean project(Project fast start) which in turned helped save about 200,000 in labor costs.
- Lead employee training and performance management programs, improving productivity and reducing safety incidents by 60%.
- Coordinate with vendors and maintenance teams to ensure equipment readiness and minimize downtime.
- Drive lean initiatives that increased throughput by 23% and reduced quality defects by 51%.
Regional Manager
T-Mobile
Birmingham, AL
02.2020 - 06.2023
- Improved market performance by 18% YoY through targeted coaching, in-depth sales analysis, and strategic resource allocation.
- Developed succession plans and implemented mentorship programs, increasing internal promotions by 40%.
- Drove consistent execution of company strategy, aligning operational and cultural goals across all stores.
- Spearheaded customer experience initiatives that lifted NPS scores by over 25%.
- Directed performance of 7 districts and 60+ retail locations, overseeing 100+ million P&L and a team of 200+.
- Improved customer retention rates by 25% by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Engineered effective inventory management strategies and loss prevention initiatives to keep shrink below 1.3%.
- Elevated market penetration to generate $5,000,0000 in gross annual revenue from B2B sales.
- Led cross-functional teams to successfully launch new products, with 90% customer retention of product sales.
- Opened 7+ locations, overseeing property acquisition, planning, and launch.
- Developed and executed inclusive hiring and promotion strategies, resulting in a 40% increase in diverse leadership across the region.
District Manager
T-Mobile
Birmingham, AL
08.2017 - 02.2020
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Grew YOY sales 15% by consistently meeting and exceeding quotas.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Managed 15+ locations and 70+ team members, leading field execution of account initiatives and in-store operational excellence.
- Directed local marketing campaigns, experiential events, and community outreach that increased customer engagement and market penetration.
- Collaborated with the national account team to align retail field activity with channel performance goals.
- Enhanced employee and manager retention by 32% implementing effective onboarding and training programs.
Education
Bachelor of Science - Kinesiology
University of Alabama At Birmingham
Birmingham, AL 08.2018 - 12.2021
Skills
Final Mile Operations Leadership
3PL Management
Customer Experience & Escalation Management
Capacity Planning & Peak Readiness
Safety Leadership & Compliance (OSHA / DOT exposure)
Continuous Improvement
P&L Management
Relationship Management — Stores & Vendor Partners
Team Engagement, Coaching & Succession Development
SOP Standardization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Six Sigma Green Belt
10-2025
General Manager
Lineage Logistics LLC
09.2024 - Current
Operations Manager
Amazon
06.2021 - 09.2024
Regional Manager
T-Mobile
02.2020 - 06.2023
Bachelor of Science - Kinesiology
University of Alabama At Birmingham
08.2018 - 12.2021
District Manager
T-Mobile
08.2017 - 02.2020
Certification
Six Sigma Green Belt