Dedicated hospitality professional with a history of meeting company goals utilizing consistent practices. Skilled in working under pressure to best enhance the organization's brand. Looking to change industries and ready to help our new team achieve company goals.
Hi, I’m
Chelsea Smith
Sales / Night Audit
Waco,TX - Texas
Summary
Overview
10
years of professional experience
1
year of post-secondary education
Work History
Hotel IndigoWaco, TX
Sales Coordinator
01.2020 - 01.2023
Job overview
- Kept detailed records of sales and customer information in OPERA S&C, updating database regularly to maintain top-notch service.
- Forged and nurtured impactful relationships with customers to cultivate loyalty & maintain long-term relationships with high net-worth clients.
- Reduced errors during contract processes by devising and deploying formulas in excel templates.
- Spearheaded team meetings to inform supervisors of changes and other departments of groups and meetings.
- Liaised with wedding and event planners to increase hotel bookings and cross sell event space as we acquire understanding of each guest's needs.
- Streamlined data input procedures and rote tasks by implementing fillable PDFs and lookups in Excel.
Holiday InnBellmead, TX
Sr. Night Auditor
07.2015 - 02.2020
Job overview
- Responded to gaps and mistakes by identifying training needs and developed content while evaluating existing programs.
- Explained details regarding our property and the local area to meet guest needs.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Verified cash deposits and credit card transactions, rectified discrepancies and processed end-of-day paperwork using OPERA PMS with over 98% accuracy.
- Collaborated with other shifts & departments to handle guest requirements and requests with efficiency through the life cycle of each reservation
Ramsgate Veterinary ClinicWaco, TX
Kennel Assistant
11.2016 - 12.2016
Job overview
- Kept animals clean and free of contaminants to promote optimal health.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
- Performed grooming activities for boarded and hospitalized animals.
- Administered care for animals and reported signs of illness, disease and injury to veterinarians.
Shipley's DonutsWaco, TX
Cashier
08.2016 - 10.2016
Job overview
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Inspected equipment, refrigerators and warming drawers to check compliance with safe operating levels.
Newk's EateryWaco, TX
Salad Maker
05.2015 - 06.2015
Job overview
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Backed up servers by setting up trays and completing some food deliveries.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting and measuring meats, vegetables, etc.
Wendy's CoHillsboro, TX
Assistant Store Manager
06.2014 - 05.2015
Job overview
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Advanced to keyholder and assistant manager-in-charge in manager’s absence.
- Conducted store inventories daily.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Papa Murphy's Take And Bake PizzaWaco, TX
Shift Leader
06.2014 - 08.2014
Job overview
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Inspected equipment, refrigerators and freezers to check compliance with safe operating levels.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Sanitized dining ware and kitchen equipment according to health code standards.
C3 Customer Contact ChannelsMcGregor, TX
Benefits and Billing Representative
07.2013 - 06.2014
Job overview
- Updated Customer information in the system by naturally working the questions into the conversation.
- Handled high volume of in-bound calls during peak enrollment season.
- Processed payment via telephone with a focus on accuracy and efficiency.
- Resolved issues and inquiries from plan participants regarding health insurance benefits, billing, and redirected calls as needed on a daily basis.
- Observed strict procedures to maintain data and plan participant confidentiality according to HIPAA.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
McLennan Community CollegeWaco, TX
Associate of Applied Science from Accounting
08.2015 - 12.2016
University Overview
Skills
Account reconciliation
Software
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Opera Property Management System
G-Suite
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I think reading is part of the birthright of the human being.
Timeline
Sales Coordinator
Hotel Indigo
01.2020 - 01.2023
Kennel Assistant
Ramsgate Veterinary Clinic
11.2016 - 12.2016
Cashier
Shipley's Donuts
08.2016 - 10.2016
McLennan Community College
Associate of Applied Science from Accounting
08.2015 - 12.2016
Sr. Night Auditor
Holiday Inn
07.2015 - 02.2020
Salad Maker
Newk's Eatery
05.2015 - 06.2015
Assistant Store Manager
Wendy's Co
06.2014 - 05.2015
Shift Leader
Papa Murphy's Take And Bake Pizza
06.2014 - 08.2014
Benefits and Billing Representative
C3 Customer Contact Channels
07.2013 - 06.2014
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