MOOTAZ BAKEZ

• Built relationships with customers and community to establish long-term business growth.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Managed accounts to retain existing relationships and grow share of business.
• Organized promotional events and interacted with community to increase sales volume.
• Generate proposals and negotiate opportunities using resources and promotions.
• Supports Verizon Wireless corporate retail locations by informing store Solutions Specialists with the latest promos, qualifying questions & proper procedures on SMB lead submission.
• Contacted existing & greenfield customers by warm hand offs by Solution Specialists. Discovered customers needs by probing and qualifying to find the need that satisfies the business's pain point.
• Prospect Businesses in the 25-30 employee range in South Plainfield, NJ and Westfield, NJ revealing to the prospective customers the benefits of having a total solution from Verizon Wireless.
• Organized funnel management utilizing Salesforce

• Assisted clients in the selection and purchase of products based on their needs and desires
• Gained relationships with clients to secure future business
• Adapted to continuous change in the technology industry and corporate concentration
• Performed cold-calling and follow-ups with leads to secure new revenue
• Retained excellent client satisfaction ratings
• Contacted satisfied customers to offer additional services
• Upsold customers by recommending accessories, pull-through and promotions to increase revenue

COVID-19 Redeployment

• Assisted the customer service / telesales department during the 2020 COVID Pandemic.
• Resolved product or service problems by clarifying the customer's complaints; determining the cause of the problem; selecting explaining the best solution to solve the problem; following up to ensure resolution.

• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Conducted retail arbitrage to build inventory for resale via online platforms.
• Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
• Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
• Pursued and closed key opportunities to manage online sales process.
• Oversaw and managed sales team to drive performance and account growth.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.

• Managed the administration department and HR for a multinational company supplying commercial cooling systems across the region
• Worked on employee/client relations, and general operations management
• Leadership & Training: Led 10+ projects across Gulf region countries with teams of 10-40 people per project, while supervising and training them on various operational aspects to ensure efficient and effective service delivery
• Led the weekly/monthly staff meetings to zero-in on company goals, delegate tasks, review performances, and guide struggling employees to success while retrieving constant progress updates
• Interviewed, selected, and on-boarded 40+ promising employees on the basis of experience, work ethic, and personality. Consistently evaluated and re-positioned employees based on their expertise to ensure superior productivity
• Nurtured professional development when required. Increased revenue by standardizing pricing after conducting in-depth research on market rates
• Process Improvement: Expedited routine processes for quotations and contracts by 30-40% by quickly completing tasks and motivating colleagues to finish their part faster, significantly improving overall efficiency