Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MOPELOLA ODUFUWA

CEDAR HILL,TX

Summary

Experienced Customer Service Representative adept at providing comprehensive application support and resolving customer issues across multiple communication channels. Demonstrates a strong ability to learn and apply product knowledge, troubleshoot complex problems, and communicate effectively. Renowned for analytical skills, empathy, adaptability, and dedication to maintaining high performance standards. Detail-oriented and self-motivated professional with years of experience in data entry, enrollment, and eligibility within the healthcare sector. Diligent Data Entry Intern seeking to leverage strong data management skills in dynamic organization. Proven ability to accurately input and organize large volumes of data while maintaining strict attention to detail and confidentiality. Demonstrated proficiency in using database software and Excel, with effective communication and organizational skills. Results-driven data professional prepared to contribute to fast-paced environment. Demonstrated expertise in accurately inputting and verifying data, ensuring data integrity, and streamlining data processes. Strong focus on team collaboration and flexibility, with reliable problem-solving abilities and adaptability to changing priorities.

Overview

11
11
years of professional experience

Work History

Data Entry Intern Remote

Clipboard Health
09.2024 - Current
  • Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Prioritized daily workload effectively, managing multiple projects concurrently while maintaining a strong commitment to deadlines and quality standards.
  • Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records, and chronologies of entry activities.
  • Verified data files prior to entry to maintain high data accuracy.
  • Updated and maintained customer information, documents and records.
  • Followed data entry protocols, rules and regulations.
  • Utilized techniques for increasing data entry speed.

Front Desk Receptionist

Prudent Tax And Insurance Services
03.2024 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.

Technical Support Representative

ASURION
02.2023 - 02.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Managed high levels of call flow and responded to technical support needs.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.

Associate Care Support Agent

ULTA BEAUTY INC.
08.2018 - 07.2022
  • Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
  • Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
  • Participated in regular training sessions to stay updated on the latest product developments and industry trends.
  • Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
  • Developed comprehensive knowledge of products and services to provide accurate solutions.
  • Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
  • Provided excellent customer service, resulting in high levels of customer loyalty and retention.
  • Created clear and concise user guides that improved customer self-service capabilities.
  • Supported sales team by providing product demonstrations, highlighting key benefits tailored specifically for each client''s needs.
  • Provided feedback on product usability from customers'' perspective, leading to continuous improvement efforts by development teams.
  • Utilized remote desktop tools effectively when necessary for efficient troubleshooting assistance directly on client systems.

Bank Customer Service Specialist

Polaris Bank
04.2014 - 12.2015
  • Review all invoices for appropriate documentation and approval prior to payment
  • Creating awareness for company products and services
  • Customer satisfaction through excellent customer service
  • Brand management
  • Building customer loyalty
  • Prompt resolution of customers complaint
  • Collaborated with team members to achieve branch sales targets consistently.
  • Implemented innovative solutions to address common customer complaints, enhancing overall satisfaction rates.
  • Navigated multiple software systems proficiently to provide seamless service experiences for clients during each interaction.
  • Facilitated problem-solving sessions between customers and internal departments, fostering positive outcomes across various banking scenarios.
  • Provided exceptional customer service by addressing inquiries and concerns in a timely manner.
  • Developed strong relationships with clients through personalized attention and expert financial advice.
  • Maintained strict adherence to bank policies, procedures, and regulatory requirements for optimal compliance levels.
  • Exceeded performance metrics consistently by focusing on quality communication skills when engaging with both colleagues at the branch and clients alike.
  • Educated customers on available products and services, promoting cross-selling opportunities for the bank.

Education

Higher National Diploma(HND) - Secretarial Administration

Lagos State Polytechnic
Isolo Lagos State Nigeria
07.1999

Senior School Certificate -

Methodist High School
12.1994

Skills

  • Empathy and Patience
  • Adaptability
  • Fast Typing Speed
  • Written Communication Proficiency
  • Accuracy and Attention to Detail
  • Self-Motivation and Initiative
  • Application Support
  • Team Collaboration
  • Benefit Verification and Sales Enrollment
  • Project Management
  • Clear Communication Skills
  • Analytical Skills
  • Data Entry and Enrollment/Eligibility Experience
  • Salesforce CRM
  • Live Online Chat Platforms
  • Email Communication Platforms
  • Microsoft Office Suite

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

    • .

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Data Entry Intern Remote

Clipboard Health
09.2024 - Current

Front Desk Receptionist

Prudent Tax And Insurance Services
03.2024 - 08.2024

Technical Support Representative

ASURION
02.2023 - 02.2024

Associate Care Support Agent

ULTA BEAUTY INC.
08.2018 - 07.2022

Bank Customer Service Specialist

Polaris Bank
04.2014 - 12.2015

Higher National Diploma(HND) - Secretarial Administration

Lagos State Polytechnic

Senior School Certificate -

Methodist High School

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MOPELOLA ODUFUWA