Moqadas Shinwari
IT Support Techican
Austin,TX
Summary
Seeking an opportunity for an appropriate position in well reputed organization where my academic
knowledge/qualification could be utilized in order to sublimate my professional career in the relevant sector.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Material Handler
Flextronics
Austin, TX
01.2022 - 12.2022
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Received and unpacked shipments and new equipment as directed.
- Transported inventory items to appropriate locations.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
IT Support Specialist/Network Technician/ATM Technician
Azizi Bank
Jalalabad, Nangarhar
11.2017 - 08.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Used ticketing systems to manage and process support actions and requests.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Managed backup and recovery of data assets to safeguard system availability.
- Delivered onsite technical support for [Number] employees.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Updated software to safeguard against security flaws.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
ISP Engineer/IT Support /Computer/Network Technician
StreamLink Commuication
Kabul, Kabul Afghanistan
01.2016 - 11.2017
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Maintained thorough understanding of local area and wide area networking and components.
- Performed tracing and patching operations for copper networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Configured, monitored and maintained email applications and virus protection software.
- Oversaw [Number] desktops in Windows domain and installed firewalls to connect and protect users.
- Increased domain levels by closely managing Windows domain move.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Installed [Type] network jacks in new construction and within existing facilities.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Performed necessary maintenance to support network availability.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Dressed and installed fiber cabling and hardware.
- Ran cabling and installed data drops for new node installations.
- Assisted with implementation and support of network monitoring tools.
ISP Engineer/IT Support /Network Technician
Insta Telecom
Kabul, Kabul Afghanistan
01.2013 - 12.2014
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Assisted with implementation and support of network monitoring tools.
- Integrated data, voice and video networks for use in multi-site installations.
- Troubleshot complex multi-vendor network service provider issues.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
Education
Associate of Science - Computer Science
Khurasan University
Jalalabad Afghanistan 01.2017 - 01.2019
Skills
Network Troubleshootinit
Network configuration
Helpdesk administration
Networking Hardware Installation
Network support
Timeline
Material Handler
Flextronics
01.2022 - 12.2022
IT Support Specialist/Network Technician/ATM Technician
Azizi Bank
11.2017 - 08.2021
Associate of Science - Computer Science
Khurasan University
01.2017 - 01.2019
ISP Engineer/IT Support /Computer/Network Technician
StreamLink Commuication
01.2016 - 11.2017
ISP Engineer/IT Support /Network Technician
Insta Telecom
01.2013 - 12.2014