Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mor Diallo

Cincinnati,OH

Summary

Customer-oriented and strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, implementing pricing models and turnaround management.

Overview

26
26
years of professional experience
1
1
Certification

Work History

President

Teranga Enterprises Inc
Cincinnati, OH
06.2002 - Current
  • Developed policies, procedures, and short-term and long-term goals for the organization.
  • Represented the organization at community events and public forums to promote its mission.
  • Collaborated with staff members to ensure operational efficiency of the organization.
  • Provided leadership and guidance on budgeting decisions to maximize resources available.
  • Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
  • Resolved conflicts between staff members by listening attentively and providing constructive feedback.
  • Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
  • Negotiated contracts with vendors for services such as IT maintenance or event catering.
  • Implemented new technologies to streamline organizational processes when needed.
  • Initiated projects aimed at improving customer service standards across departments.
  • Coordinated work across departments to keep teams on track with company goals.
  • Determined performance goals and offered tactics for achieving milestones.
  • Integrated marketing and sales strategies with business development and operational leadership plans.
  • Analyzed financial statements and forecasts to improve programs, performance and policies.
  • Developed and executed strategic business plan to attain assigned metrics.
  • Built talent pipeline to support business growth and enduring success.
  • Promoted a customer-centric approach to drive satisfaction and loyalty.
  • Represented the company in industry events, conferences, and public engagements.
  • Analyzed competitive landscape to inform strategic decision-making.
  • Ensured compliance with regulatory requirements and ethical standards.
  • Conducted regular performance reviews and made adjustments to align with strategic objectives.
  • Championed corporate social responsibility and sustainability initiatives.
  • Led mergers and acquisitions to strengthen market position and enhance product offerings.
  • Oversaw development and implementation of corporate policies and procedures.
  • Spearheaded crisis management efforts to protect company reputation and stability.
  • Fostered a culture of innovation and continuous improvement across the organization.
  • Oversaw the development and launch of new products and services.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
  • Created program to promote new managers from within, leading to cohesive leadership structure.
  • Optimized supply chain to reduce materials costs and improve distribution.

Network Administrator

SYSCO Food Services
Cincinnati, OH
06.1998 - 07.2002
  • Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
  • Monitored system performance to ensure availability of all services and systems to authorized users.
  • Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
  • Provided technical support for local area networks, wide area networks and Internet connections.
  • Performed data backup operations on a regular basis to ensure the security of critical information.
  • Responded quickly to user requests for assistance with computer or network problems.
  • Maintained inventory records of all hardware components used in the network environment.
  • Provided training sessions for end-users on how to use various software applications or hardware devices.
  • Installed and supported hardware and software for desktops, servers, and printers.
  • Managed employee access, security roles and permissions.
  • Performed routine troubleshooting and network monitoring.
  • Worked closely with end users to solve problems related to hardware and software.
  • Provided troubleshooting and testing to support network.
  • Supported various operating systems and server technologies.
  • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
  • Delivered software patches to network computers and performed regular data backups to for optimum security compliance.
  • Monitored network performance to determine adjustments needed.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Installed security software to protect networks.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.

Education

Associate of Applied Science -

Kentucky Career Institute
Florence, KY
06-1999

Skills

  • Process Improvement
  • Quality Assurance
  • Risk Mitigation
  • Partnership Development
  • Revenue Growth
  • Brand Management

Languages

French
Professional
Spanish
Limited

Certification

  • Dell certificate on all dell product and Aplus

Timeline

President

Teranga Enterprises Inc
06.2002 - Current

Network Administrator

SYSCO Food Services
06.1998 - 07.2002

Associate of Applied Science -

Kentucky Career Institute

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Mor Diallo