Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moragn Kennedy

Durango,CO

Summary

Dynamic Operations Lead at Patient Access Common Spirit with a proven track record in operational improvement and team leadership. Enhanced productivity through strategic workforce planning and process optimization, fostering a collaborative environment. Skilled in data-driven decision-making, I successfully streamlined operations, achieving significant efficiency gains while promoting employee engagement.

Operations professional with strong grasp of process optimization, strategic planning, and project management. Known for effective team collaboration and delivering consistent results in dynamic environments. Adept at improving operational efficiency, managing cross-functional teams, and adapting to evolving business needs. Recognized for leadership, problem-solving abilities, and excellent communication skills.

Overview

25
25
years of professional experience

Work History

Operations Lead

Patient Access Common Spirit
03.2020 - Current
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Planned operations and activities, and led projects.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Streamlined operations by implementing efficient processes and optimizing workflows.
  • Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
  • Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
  • Performed quality control and monitored production efforts.

Patient Access Supervisor

Patient Access Centura
07.2015 - 07.2020
  • Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
  • Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
  • Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
  • Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
  • Utilized data analytics tools to identify trends in patient access metrics such as throughput times or first pass yield rates that informed decision-making around process improvements.
  • Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
  • Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
  • Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
  • Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
  • Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.

Dianostic Imaging Scheduler

Mercy Medical Center Durango Co
03.2000 - 07.2015
  • Optimized use of available resources by coordinating schedules among multiple modalities within the imaging department.
  • Contributed to quality assurance efforts by verifying accuracy of patient information in the database system.
  • Handled high call volume in a fast-paced environment, prioritizing tasks effectively to meet tight deadlines.
  • Trained new employees on scheduling software and department procedures, promoting consistency across the team.
  • Enhanced patient experience by efficiently scheduling imaging appointments and managing wait times.
  • Assisted radiologists with image interpretation, contributing to accurate diagnoses and treatment plans.
  • Ensured timely communication with patients, providing reminders and confirming appointments for optimal attendance rates.
  • Collaborated with medical professionals, ensuring a smooth transition of patients from consultation to imaging procedures.
  • Participated in continuous improvement initiatives within the department, resulting in streamlined processes and enhanced patient care services.
  • Provided excellent customer service, addressing patient concerns and answering questions regarding imaging procedures.
  • Ensured compliance with regulatory requirements and relevant guidelines, maintaining a high standard of practice within the imaging department.

Education

Durango High School
Durango, CO

Skills

  • Operational improvement
  • Enthusiastic approach
  • Appointment management
  • Workforce optimization
  • Operational capacity assessment
  • Process optimization
  • Strategic workforce planning
  • Team leadership
  • Strategic task delegation

Timeline

Operations Lead

Patient Access Common Spirit
03.2020 - Current

Patient Access Supervisor

Patient Access Centura
07.2015 - 07.2020

Dianostic Imaging Scheduler

Mercy Medical Center Durango Co
03.2000 - 07.2015

Durango High School

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Moragn Kennedy