MORAIMA C. RIVERA
Elyria,OH
Summary
Strategic and people-focused HR and Operations leader with 10+ years of experience strengthening workplace culture, improving employee engagement, and driving organizational performance. Proven success across HR management, staffing, customer service, and office leadership. Recognized for delivering structure, communication, and high-impact solutions that elevate employee experiences and support business goals.
Overview
12
12
years of professional experience
Work History
Human Resources Manager
NBN Powder Packaging
07.2023 - Current
- Lead full-cycle recruitment and onboarding across multiple departments.
- Manage employee relations, conflict resolution, and workplace communication.
- Develop training, safety, and compliance programs aligned with company goals.
- Support compensation analysis, workforce planning, and performance reviews.
Branch Manager
The Reserves Network
08.2021 - 07.2023
- Managed operations, payroll, staffing, and client relations for a high-volume branch.
- Strengthened partnerships and increased revenue through strong service delivery.
- Led forecasting, financial reporting, and branch performance management.
- Consistently exceeded sales and client retention goals.
Branch Manager
Hospitality Staffing Solutions
02.2018 - 08.2021
- Directed staffing operations and internal team performance.
- Reduced turnover through engagement strategies and leadership development.
- Improved customer satisfaction by addressing client needs quickly and effectively.
- Managed budgets, reporting, and strategic planning.
Office Manager
FM Auto
08.2013 - 02.2018
- Supervised office operations, workflow, and administrative processes.
- Led hiring, training, and staff development initiatives.
- Managed budgets, procurement, and communication systems.
Education
Human Resources Management
Lorain County Community College
Elyria, OHSkills
- Human Resources Management
- Employee Relations
- Conflict Resolution
- Full-Cycle Recruitment & Onboarding
- Training & Development
- HR Compliance
- Operations Leadership
- Administrative Management
- Performance Management
- Payroll (ADP)
- HRIS
- Microsoft Office
- Bilingual: English & Spanish
Timeline
Human Resources Manager
NBN Powder Packaging
07.2023 - Current
Branch Manager
The Reserves Network
08.2021 - 07.2023
Branch Manager
Hospitality Staffing Solutions
02.2018 - 08.2021
Office Manager
FM Auto
08.2013 - 02.2018
Human Resources Management
Lorain County Community College