Morainn Gunderman
Bloomington,IN
Summary
Dynamic General Manager with a proven track record at Bub’s Burgers and Ice Cream, excelling in operations management and team leadership. Enhanced customer satisfaction through effective staff training and innovative marketing strategies, driving an increase in sales. Committed to fostering a motivated team while optimizing inventory control and performance improvement.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Bub’s Burgers and Ice Cream
05.2025 - Current
- Oversaw daily operations ensuring efficient service and high customer satisfaction.
- Developed and implemented marketing strategies to increase brand visibility and sales.
- Managed staff recruitment, training, and performance evaluations to build a cohesive team.
- Streamlined inventory management processes reducing waste and optimizing stock levels.
- Analyzed financial reports to drive cost-saving initiatives and improve profitability.
- Handle end of day sales reports and deposits
- encouraged employees helping them become better sales people earning the company more revenue while also creating A better and safer work environment
Bartender/Waitress
Olive Garden
07.2024 - 05.2025
- Crafted and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure smooth operations.
- Developed extensive knowledge of wine, cocktails, and menu items for customer recommendations.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Enhanced customer experience through personalized service and timely beverage delivery.
- Managed inventory levels and ordered supplies to prevent shortages during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
In-Home Nanny
Big Boys Moving
04.2020 - 12.2024
- Managed daily activities, ensuring children's safety and well-being.
- Developed engaging educational activities to promote learning and development.
- Coordinated schedules, transportation, and appointments for multiple children
- Facilitated communication between parents and guardians regarding child progress.
- Implemented behavior management strategies to encourage positive interactions.
- Enhanced family routines by introducing effective meal planning and preparation techniques.
- Fostered a nurturing environment through consistent support and encouragement of children's interests.
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
- Cared for 5 children all between newborn to six years old
- Cared for all pets including large numbers of farm animals and in door pets
- Helps parents during times children were at school or sleeping by responding to calls and emails for their business
Assistant General Manager
Denny’s
03.2019 - 03.2020
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Collaborated with management to develop staff schedules, improving workforce productivity.
- Enhanced customer experience by addressing feedback and implementing service improvements.
- Facilitated communication between front-of-house and back-of-house staff to streamline processes.
- Handled cash accurately and prepared deposits.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Cook
Kilroy on Kirkwood
08.2018 - 07.2019
- Prepared diverse menu items with attention to quality and presentation.
- Collaborated with team members to streamline food preparation processes.
- Maintained cleanliness and organization of kitchen workspace, adhering to safety protocols.
- Assisted in training staff on food handling techniques and kitchen equipment use.
- Monitored cooking times and temperatures to guarantee food safety standards compliance.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Waitress
Denny’s
08.2018 - 03.2019
- Provided exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during peak hours, ensuring timely service.
- Assisted in training new staff on menu offerings and restaurant protocols.
- Collaborated with kitchen staff to streamline order fulfillment and minimize errors.
- Implemented feedback from customers to improve service quality and menu presentation.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Maintained cleanliness and organization of dining area to ensure compliance with health standards.
Sales Associate
Target
03.2016 - 08.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems accurately for efficient transaction processing.
- Collaborated with team members to maintain store presentation and merchandising standards.
- Trained new associates on customer service protocols and operational procedures.
- Implemented promotional displays to drive sales and increase product visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Science - General Sciences
Ivy Tech Community College of Indiana
Bloomington07-2022
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Team leadership
- Staff management
- Inventory control
- Customer relationship management
- Schedule management
- Staff motivation
- Labor cost controls
- Performance improvement
- Organized
- enjoys paperwork and physical labor
- always giving 110%
- dedication
Timeline
General Manager
Bub’s Burgers and Ice Cream
05.2025 - Current
Bartender/Waitress
Olive Garden
07.2024 - 05.2025
In-Home Nanny
Big Boys Moving
04.2020 - 12.2024
Assistant General Manager
Denny’s
03.2019 - 03.2020
Cook
Kilroy on Kirkwood
08.2018 - 07.2019
Waitress
Denny’s
08.2018 - 03.2019
Sales Associate
Target
03.2016 - 08.2018
Bachelor of Science - General Sciences
Ivy Tech Community College of Indiana