Morales Rowe
Kissimmee,FL
Summary
CONTACT Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
21
21
years of professional experience
Work History
Community Health Worker
MTS
01.2023 - Current
- Helped vulnerable individuals navigate complex healthcare system.
- Addressed patient concerns and provided support to vulnerable demographics.
- Worked directly with patient treatment teams and participated in care management
- Created and distributed health-related education materials to improve program awareness.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Monitored and documented participants' progress toward individualized health goals.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Dental Lab Technician Assistant
Knight dental
04.2019 - 01.2020
- Completed detailed models of patients' mouths to create accurate devices.
- Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
- Adhered to specifications to craft well-fitting appliances.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
- Worked effectively in fast-paced environment
- Did all data entry work for doctors offices. Updating patient information also did callbacks for shipping and receiving.
Patient Advocate
08.2014 - 04.2019
- HUSH advocacy organization , Remote pinellas park, Updated customer's information.
- Provided exceptional customer service to ensure customer satisfaction
- Assisted customers with product selection by providing detailed information about available products and services
- Performed data entry tasks accurately and in a timely manner
- Resolved customer complaints promptly and efficiently.
- Worked on duel computers.
- Provided efficient and courteous service to customers at all times
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Experienced with social media and communications platforms
- Represented patient while in the ER
- Helping them to get fair treatment
- Advocated for patients when their medical care was being ignored
- Provided support to patient after leaving the hospital.
- Acted as a therapist to those patients who were in distress.
Customer Service Representative
24/7 Intouch
02.2016 - 09.2018
- Demonstrated excellent communication skills when interfacing with customers regarding their orders and inquiries
- Adhered strictly to company policies regarding confidentiality when dealing with sensitive information
- Developed an understanding of dental terminology related to products manufactured in the lab setting
- Ensured compliance with all applicable regulations while working within the dental lab environment
- Shipping/receiving of dental products.
- Performed administrative tasks such as filing paperwork, entering data into a computer system, and responding to emails
- Provided support to technicians by preparing models for denture fabrication or relining services.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Laboratory Assistant
St Joseph’s Hospital
05.2004 - 10.2006
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Obtained samples for testing following standard protocols.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Processed patient specimens according to priority and documented results.
- Collaborated with other departments to establish cohesive laboratory operations.
- Oversaw items in inventory and reordered before supplies diminished.
- Prepared blood smears and determined levels of normalcy.
- Did client service work.
- Worked in pedi clinic- doing patient registration/insurance intake.
- Some phlebotomy
CNA
Assistant Hands
01.2016 - 03.2019
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assistant with medication
- Cared for residents in assisted living facility and delivered high-quality support
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Transported patients to and from appointments.
Education
A.A - Health Sciences
At Petersburg college
St. Petersburg, FLCNA Certified - Health Aide
Southern University
Pinellas park, FLHigh School Diploma - undefined
Bishop Loughlin memorial
Brooklyn, NYSkills
- Health Fair Participation
- Leading Community Events
- Informational Materials
- Training Skills
- Resource Advocacy
- Risk Prevention Education
- HIPAA Guidelines
- Microsoft Office Proficiency
- Health Care System
- Care Plan Development
- Referral Coordination
- General Health Advice
- Supporting Daily Living Needs
- Health Coaching
- Blood Pressure Screening
- Healthcare Advocacy
- Invoice Statements
- Type 45 words or more
- Multitasking with office equipment
- Microsoft/Excel/ Teams/ Cerner
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Community healthcare worker
- Med management certified
- HIPPA Certified
Languages
Japanese
Elementary
Korean
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Community Health Worker
MTS
01.2023 - Current
Dental Lab Technician Assistant
Knight dental
04.2019 - 01.2020
Customer Service Representative
24/7 Intouch
02.2016 - 09.2018
CNA
Assistant Hands
01.2016 - 03.2019
Patient Advocate
08.2014 - 04.2019
Laboratory Assistant
St Joseph’s Hospital
05.2004 - 10.2006
A.A - Health Sciences
At Petersburg college
CNA Certified - Health Aide
Southern University
High School Diploma - undefined
Bishop Loughlin memorial