No Degree - Healthcare Leadership/Administration
University of Memphis
Memphis, TN 08.2022 - Current
Shelia Coleman
Benefit Program Specialist
Horn Lake,Mississippi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
- Clerical Support
- Recordkeeping
- Organization and Time Management
- Calm Under Pressure
- Supervision and leadership
- Data Entry
- Decision-Making
- Analytical and Critical Thinking
- Active Listening
Education
No Degree - Biology
Jackson State University
Jackson, MS 08.1988 - 12.1991
Overview
5
5
years of post-secondary education
19
19
years of professional experience
Work History
Rehabilitation Counselor Assistant
Mississippi Department of Vocational Services
Olive Branch, MS
02.2024 - Current
- Improved client rehabilitation outcomes by developing and implementing customized treatment plans.
- Enhanced clients'' quality of life with comprehensive counseling services addressing their unique mental, emotional, and physical needs.
- Assisted clients in achieving vocational goals through focused job coaching and training sessions.
- Evaluated clients'' progress regularly and adjusted rehabilitation strategies accordingly for better results.
- Conducted thorough assessments to identify client strengths, limitations, and potential barriers to successful reintegration into society.
- Maximized budget efficiency through prudent resource allocation while delivering high-quality rehabilitation services consistently.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
Tax Preparer/Owner
Shelia's Tax Service
Moorhead, MS
01.2010 - Current
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
Benefit Program Specialist
Mississippi Department of Human Services
Hernando, MS
09.2005 - 06.2023
- Improved benefits program efficiency by streamlining processes and implementing new technologies.
- Developed comprehensive benefit packages for employees, leading to increased satisfaction and retention rates.
- Maintained compliance with federal and state regulations, successfully passing all audits related to employee benefits programs.
- Worked closely with benefits providers to resolve eligibility errors.
- Completed audits of employee benefits, enrollment systems and enrollment data to verify accuracy of benefits plan.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
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