MORAYMA FRIAS MARQUEZ
Clearfield,UT
Summary
Versatile and results-oriented professional with a proven track record at Security Finance, adept in customer service and problem-solving. Excelled in staff training and development, enhancing team performance by 30%. Skilled in bilingual communication and project management, I leverage attention to detail and teamwork to exceed employer expectations and drive success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Manager
Security Finance
Clearfield, USA
08.2015 - Current
- Approve or denied loans
- Meet with applicants to obtain information for loan applications and to answer questions about the process
- Analyze applicants' financial status, credit
- Obtain and compile copies of loan applicants' credit histories
- Answering the incoming phone calls or transferring the calls to the right person
- Welcome the incoming guests, visitors
- Mailing letters and documents for the manager either inside or outside the office
- Balance my drawer everyday
Supervisor Assistant
Fattah Inc.
Salt Lake City, USA
01.2000 - Current
- Clean windows, vacuum, map floors, wash carpets, striping floors, buffing, dusting, and etc
- Scheduled and instructed employees
- New staff training
- Improve customer service
- Determined work sequence and equipment needed according to work order
- Observed work procedures to ensure quality of work
- Resolved customer complaints
- Developed and implemented effective training programs for new hires.
- Ensured cleanliness standards were met by inspecting rooms and public areas regularly.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Waxed and polished wood furnishings to restore faded appearance.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Implemented safety protocols within the department while adhering to OSHA regulations.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Resolved customer complaints promptly and efficiently.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Encouraged team members to strive for excellence in their work performance.
- Assisted with hiring, training, scheduling, and evaluating employees.
- Communicated with maintenance team on damages to repair.
Teller
Wells Fargo
Ogden, USA
12.2013 - 04.2014
- Cash pay roll cheks, deposits, withdrawals, loan payments, cashiers checks, travelers checks, money orders and cash advances, etc
Receptionist / Interpreter
Dixie Care and Share
St. George, USA
12.2008 - 10.2012
- Bilingual Spanish/English vise versa
- Answer phone calls
- Resolved customer complaints
- Computer work
- Great customer service
- Clean the office
Housekeeping
Intermountain Health Care
St. George, USA
06.2012 - 09.2012
- Deep clean
- Disinfect toilets, sinks, mirrors, delivery beds, cribs, floors and much
Case Manager/Family Development Specialist
Dixie Care and Share/ Five Counties of Goberments
St. George, USA
09.2010 - 09.2011
- Improve and give motivation to other ways to be self-sufficient
- I teach how to use internet
- Achieve goals
- Five Country Associations of Govermentes gave me an award for my excellent work
Education
Peer Support - ECAP
Latino Behavioral Health Services
Salt Lake City, UT01-2025
Cerfificate - Community Health Worker
Utah State University
Murray, UT04-2024
High School Diploma -
TECNICA #27
06.1990
Skills
- Attention to Detail
- Internet Navigation
- Project Management
- Bilingual Spanish
- Marketing
- Public Speaking
- Cash Handling
- Microsoft Word
- Teamwork
- Computer Literate
- Multi-Line Telephone Operation
- Ten Key
- Customer Service
- Organization
- Windows
- Presentations
- Food Preparation
- Problem Solving
- Staff training and development
- Staff supervision
- Money handling
- Orientation and training
- Employee supervision
- Customer service
- Workplace safety compliance
- Customer service and satisfaction
- Employee performance evaluation
- Conflict resolution
- Recruitment and hiring
Accomplishments
- Received an award from Five Country Associations Governments.
- Received an award from Wells Fargo for hard and excellent work.
Certification
- Community Health Worker.
- Peer Support.
- Cervical Cancer and HPV (SG)
- Depression and Anxiety (SG)
- Diabetes and Prediabetes (SG).
- Motivational Interviewing: Peer Support for Behavior Change (SG)
- Substance Use (SG)
- Detention of breast cancer (SH)
- CHW Core Skills Course Training Certificate.
- Cervical Cancer and HPV (SG)
- Behavioral Health (SG)
- Asistencia para dejar el tabaco.
- Advocacy Skills (SG)
- Talk to Save Lives.
- Suicidal Prevention
Timeline
Assistant Manager
Security Finance
08.2015 - Current
Teller
Wells Fargo
12.2013 - 04.2014
Housekeeping
Intermountain Health Care
06.2012 - 09.2012
Case Manager/Family Development Specialist
Dixie Care and Share/ Five Counties of Goberments
09.2010 - 09.2011
Receptionist / Interpreter
Dixie Care and Share
12.2008 - 10.2012
Supervisor Assistant
Fattah Inc.
01.2000 - Current
Peer Support - ECAP
Latino Behavioral Health Services
Cerfificate - Community Health Worker
Utah State University
High School Diploma -
TECNICA #27
Similar Profiles
Amy ManjarrezAmy Manjarrez
Assistant Manager at Security FinanceAssistant Manager at Security Finance
Maria SanchezMaria Sanchez
Branch Manager at Security FinanceBranch Manager at Security Finance
Janell AymondJanell Aymond
Senior Assistant Manager at Security FinanceSenior Assistant Manager at Security Finance