MORAYMA S. BARCENA GOMEZ
Phoenix,USA
Summary
Results-driven manager with strong team leadership and organizational skills. Enhances operational efficiency through effective training and mentoring, ensuring staff can address customer inquiries and complaints independently. Committed to delivering exceptional customer experiences and maintaining high standards in service.
Overview
1
1
Language
1
1
Certification
23
23
years of professional experience
Work History
Shelf Stocker
Dollar Tree
Phoenix, USA
10.2022 - Current
- Stocked shelves with new inventory, maintaining organized displays for easy access.
- Assisted customers with inquiries, providing information to enhance shopping experience.
- Operated cash registers, ensuring accurate transactions and customer satisfaction.
Food Service Associate
Florence crittenton
Phoenix, Arizona
05.2024 - 12.2025
- Friendly Food Service Associate working in diverse food and customer
service environment. - Follows procedures for safe preparations, assembly and presentation.
- Resolves complaints promptly and professionally.
- Assisted with inventory control and stock ordering to maintain product availability.
- Developed and designed weekly menus, increasing customer satisfaction and engagement.
- Developed and designed weekly menus, increasing customer satisfaction and
engagement. - Teaches clients basic cooking classes.
Lobby Attendant, Assistant Housekeeping Supervisor
Sheraton Airport Hotel
Phoenix, USA
10.2019 - 11.2020
- Greet and orient guests upon arrival by explaining amenities and services, policies, attractions, dining, entertainment, and directions.
- Performed duties of a bell person, including check-in, check-out, and room moves; coordinated transportation needs for guests and answered lobby calls.
- Ensured cleanliness in guest lobby spaces and assisted with routine sanitation.
- Facilitated locker operations for guests while ensuring cleanliness of locker areas.
- Supervised housekeeping operations to ensure cleanliness and guest satisfaction.
- Assigned specific tasks to staff and monitored their work for efficiency.
- Managed staff schedules based on projected occupancy.
- Recorded room reports and entered data into the system to support room maintenance and address guest complaints.
- Ensured compliance with all maintenance safety procedures.
Business Administrator
Big Oso, Inc
Coolidge, USA
03.2015 - 01.2018
- Coordinated and drafted correspondence for clients and vendors to ensure clear communication.
- Communicated effectively with clients and vendors through letters, emails, and phone calls.
- Executed diverse administrative tasks to facilitate director's business operations.
- Managed clerical duties, including form printing and data entry, to maintain operational efficiency.
- Maintained and tracked maintenance logs and business operation reports.
Manager
Church's Chicken
Phoenix, USA
03.2006 - 03.2011
- Opened and closed the store.
- Created employee schedules to optimize staffing and maintain operational efficiency.
- Managed inventory levels to ensure product availability.
- Received and organized shipments to ensure efficient stock management.
- Cooked chicken to meet quality standards and ensure customer satisfaction.
- Delivered food to high schools, ensuring timely service and customer satisfaction.
- Checked the temperature of the food to ensure it was cooked at the appropriate levels.
- Operated cash register to process customer transactions.
Assistant Manager
Eats Pizza
Phoenix, USA
02.2004 - 01.2006
- Supervised team of employees to optimize workflow and enhance service quality.
- Tracked food inventory levels to maintain adequate supply and prevent shortages.
- Organized and maintained kitchen area to support food safety and operational efficiency.
- Prepared the pizza buffet
- Performed cash drawer counts at the end of each shift.
Education
High School Diploma -
Estrella High School
Avondale, AZ05-2005
Skills
- Customer service excellence
- Bilingual communication
- Team oriented
- Reliability and dependability
- Positive work ethic
- Willingness to learn
Languages
Bilingual
Languages
Spanish
Professional
Certification
- food handlers card
- CPR first aid
- fingerprint clearance card
Timeline
Food Service Associate
Florence crittenton
05.2024 - 12.2025
Shelf Stocker
Dollar Tree
10.2022 - Current
Lobby Attendant, Assistant Housekeeping Supervisor
Sheraton Airport Hotel
10.2019 - 11.2020
Business Administrator
Big Oso, Inc
03.2015 - 01.2018
Manager
Church's Chicken
03.2006 - 03.2011
Assistant Manager
Eats Pizza
02.2004 - 01.2006
High School Diploma -
Estrella High School