Summary
Overview
Work History
Skills
Timeline
CustomerServiceRepresentative

Mordechay Malka

Monsey,NY

Summary

Organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues. Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in Area of expertise. Systematic E-Commerce Associate possessing deep familiarity of SEO and complicated algorithms. Efficient and detailed professional offering years background overseeing online sales and presence of web-based companies. Well-versed in tracking website functionality and using web analytics tools to track and measure performance. Goal-oriented individual committed to improving retention and conversion and boosting company's online presence and sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level best position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

E-Commerce Associate

VitaCalidad
04.2016 - 04.2019
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
  • Utilized customer service software to accurately enter customer data, process orders and update customer records.
  • Maintained working knowledge of company products, services and promotions.
  • Measured and analyzed web site usage data to maximize search engine returns and refine customer interfaces.
  • Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
  • Monitored website traffic and customer reviews to evaluate responses to site updates.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
  • Collaborated with search engine shopping specialists to place marketing content in desired online locations.
  • Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.

Computer Data Entry Operator

QualityVite
04.2014 - 04.2018
  • Developed and implemented data entry operations.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Coded and processed applications into required electronic formats.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Used computer software to store and retrieve data.
  • Updated and maintained customer information, documents and records.
  • Utilized techniques for increasing data entry speed.
  • Collated and organized data entry documents into filing systems for easy access.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Developed data entry policies and procedures in compliance with company standards.
  • Developed and maintained databases to store customer information.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Publishing Coordinator

Daas Publishing
04.2010 - 04.2017
  • Formulated and executed strategic initiatives to improve product offerings.
  • Devised and presented business plans and forecasts to board of directors.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Cultivated company-wide culture of innovation and collaboration.

Typesetter

Hoytzuas Sefurim Dass
Montreal, Canada
05.2010 - 06.2015
  • Utilized different technologies to ready artwork for offset printing purposes.
  • Assessed customer files for missing information in fonts and graphics.
  • Generated prepress proofs in digital or other formats to approximate appearance of final printed piece.
  • Compared digital and physical customer files to identify and address discrepancies such as fonts, graphics or and layouts.
  • Paid attention to detail while completing assignments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Avoided downtime by addressing issues with prepress equipment immediately and applying troubleshooting techniques to identify root cause issues.
  • Proven ability to learn quickly and adapt to new situations.

Skills

  • E-Commerce Marketing
  • Team Member Development
  • Corrective Actions
  • Information Updates
  • Online Platforms
  • Online Auctions
  • Data Accuracy
  • Pricing Structures

Timeline

E-Commerce Associate

VitaCalidad
04.2016 - 04.2019

Computer Data Entry Operator

QualityVite
04.2014 - 04.2018

Typesetter

Hoytzuas Sefurim Dass
05.2010 - 06.2015

Publishing Coordinator

Daas Publishing
04.2010 - 04.2017
Mordechay Malka