Mordie Newton
Jamaica,NY
Summary
Looking for the position of Customer Service Representative in a growing retail firm where strong interpersonal skills is needed to ensure effective relationship with customers and to deliver individualized solutions to them.
Overview
13
13
years of professional experience
Work History
Specialty Team Leader
Target
08.2023 - Current
- Led team in delivering exceptional customer service through effective training and mentorship.
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Collaborated with cross-functional teams to implement promotional displays, driving increased sales performance.
- Analyzed sales data to identify trends, adjusting strategies to meet evolving customer needs and preferences.
- Developed training materials for new team members, ensuring consistent understanding of operational standards.
- Fostered a positive team environment by recognizing individual contributions and promoting open communication.
- Monitored compliance with safety standards, implementing corrective actions as necessary to maintain workplace safety.
Visual Merchandiser
Target
08.2023 - Current
- Designed and implemented visually appealing product displays to enhance customer engagement.
- Collaborated with marketing team to align visual strategies with promotional campaigns.
- Analyzed sales data to optimize merchandise placement and improve inventory turnover.
- Trained junior staff on visual merchandising standards and techniques for consistency.
- Conducted regular audits of displays to ensure compliance with brand guidelines.
- Developed seasonal display themes, coordinating with procurement for timely execution.
Sales Floor Team Member
Target
06.2019 - 2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Organized merchandise displays to optimize product visibility and attract customer interest.
- Addressed customer complaints promptly, fostering positive relationships and loyalty through effective resolution strategies.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Cart Attendant
Target
10.2012 - 2019
- Collected and organized shopping carts to ensure store accessibility and customer convenience.
- Assisted customers with locating items and provided information on store promotions.
- Maintained cleanliness of cart areas to uphold safety and aesthetic standards.
- Collaborated with team members to optimize cart retrieval processes.
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Removed broken and unserviceable carts from inventory for repair.
- Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
Education
Associate Degree - undefined
Borough Of Manhattan CC
New York, NYHigh School Diploma -
August Martin High School
Jamaica, NY06.2010
Skills
- Employee Training
- Reverse Logistics
- Customer Relations
- Service-Orientation
- Sales and Marketing Collaboration
- Work Orders
- Identifying Specifications
- Status Updates
- Oral Presentations
Timeline
Specialty Team Leader
Target
08.2023 - Current
Visual Merchandiser
Target
08.2023 - Current
Sales Floor Team Member
Target
06.2019 - 2023
Cart Attendant
Target
10.2012 - 2019
Associate Degree - undefined
Borough Of Manhattan CC
High School Diploma -
August Martin High School