Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Hi, I’m
MOREBLESSING MABIKA
3299 Chadcombe Harare
Summary
Overview
16
years of professional experience
Work History
CBZ Bank
Senior ATM & POS Engineer
03.2023 - Current
Job overview
- Led a team of 3 system administrators, improving performance through training and feedback
- Designed and executed business continuity plans for Card Switch System, ATMs, and payment channels to reduce downtime
- Supported projects for 3 Card Systems, POS Terminals, and Agency Banking solutions, providing technical assistance
- Proactively monitored and resolved technical issues, improving system uptime
- Improved customer experience through feedback analysis and implementing new solutions
- Established and managed vendor relationships to ensure SLA compliance and minimize service disruptions
- Installed and managed 6 HSMs to mitigate data breach risk
- Maintained high technical proficiency, troubleshooting complex issues, and researching new technologies to enhance system performance
- Designed, installed, configured, and maintained EFT systems for ATMs, POS terminals, and card switches
- Participated in projects, creating timelines and allocating resources to ensure on-time and on-budget completion
- Analyzed and optimized IT infrastructure to enhance operational efficiency and collaborated with stakeholders to implement effective IT policies.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
CBZ Bank
Hardware Technician
07.2013 - 02.2023
Job overview
- Installed, configured, and maintained approximately 250 PCs, 60 servers, and peripherals
- Managed Microsoft Office suite and various utility applications and operating systems including Windows, Linux, and VMware
- Maintained network infrastructure and resolved connectivity issues and provided technical support to approximately 300 end-users
- Managed incidents and built a knowledge base implementing and adhering to IT security policies
- Conducted risk management, vulnerability assessments, and incident response
- Participated in IT project planning, execution, and deployment
- Developed and implemented disaster recovery plans and managed approximately 6500 IT assets
- Developed and maintained comprehensive technical documentation
- Contributed to technical documentation for IT equipment and support procurement
- Provided recommendations for the disposal of obsolete IT equipment
- Performed patch management and preventative maintenance on IT systems and hardware
- Ensured adherence to internal and external regulations
- Collaborated with external vendors for hardware, software, and service delivery.
CBZ Holdings
Systems Administrator
09.2008 - 06.2013
Job overview
- Installed and configured VMware ESX servers and virtual machines
- Administered and maintained Windows, Linux, and UNIX servers
- Managed Active Directory, Group Policy, and user permissions
- Performed capacity and inventory management for hardware and virtual environments
- Implemented and managed antivirus solutions for network security
- Provided user support and training on IT systems
- Performed system backups and implemented disaster recovery procedures
- Ensured security compliance with ISO 27001/2 standards
- Participated in IT projects to improve infrastructure and efficiency
- Escalated issues to relevant parties as needed.
Education
ITIL Foundation Certificate from IT Service Management
University Overview
Chinhoyi University of ZimbabweZimbabwe
Master of Science from Big Data Analytics
06.2024
University Overview
Catholic University of ZimbabweZimbabwe
Honors Bachelor's Degree from Business Management & Information Technology
06.2018
University Overview
Midlands State University of ZimbabweZimbabwe
Graduate Diploma from Management of Information System
12.2007
University Overview
Skills
- Communication
- Customer Focus
- Product Knowledge
- Supervision
- Teamwork
- Time Management
- Active Directory
- Data Analysis
- Project Management
- EFT, POS, & ATM Monitoring & Maintenance
- Hardware Installation & Configuration
- IT Infrastructure Analysis & Optimization
- Network Management
- Problem & Incident Management
- Postilion Administration
- Report Writing and Presentation
- Software Installation & Configuration
- System Backup & Disaster Recovery
- Troubleshooting
- User Support & Training
- Vendor Relationship Management
- Virtual Machine Management
- Windows Server Administration
Timeline
Senior ATM & POS Engineer
CBZ Bank
03.2023 - Current
Hardware Technician
CBZ Bank
07.2013 - 02.2023
Systems Administrator
CBZ Holdings
09.2008 - 06.2013
ITIL Foundation Certificate from IT Service Management
Chinhoyi University of Zimbabwe
Master of Science from Big Data Analytics
Catholic University of Zimbabwe
Honors Bachelor's Degree from Business Management & Information Technology
Midlands State University of Zimbabwe
Graduate Diploma from Management of Information System
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