Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Moreen Maharaj

San Bruno,CA

Summary

Dynamic Import Agent, Billing and Collections agent with proven expertise at International Freight Services, Inc., excelling in import documentation and customs brokerage. Enhanced customer satisfaction through effective communication and problem solving skills. Recognized for meticulous attention to detail and ability to manage high-volume accounts, ensuring compliance and operational efficiency.Skilled in customs regulations, documentation, and shipment coordination. Known for strong team collaboration, adaptability to changing needs, and delivering results.

Overview

27
27
years of professional experience

Work History

Import Agent, Billing and Collections

International Freight Services, Inc
03.2003 - 03.2025
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Trained new team members on import policies and procedures, building a knowledgeable workforce capable of handling complex transactions.
  • Reduced shipment delays by proactively monitoring cargo and communicating with carriers.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Liaised with customers provide status updates and explain cargo shipment delays.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
  • Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
  • Improved billing accuracy by diligently reviewing and verifying invoice data.
  • Reduced outstanding receivables by implementing effective collection strategies.
  • Coordinated with sales representatives to address any billing disputes or issues effectively.
  • Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Trained new team members on scripts, company services, and collection strategies.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Responded to customer inquiries and provided detailed account information.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Worked with customer to create debt repayment plan based on current financial condition.

Import and Export Coordinator

Aeroground - Swiss Air
02.2000 - 08.2001
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.

Air/Ocean Import Agent

Summit CFS Inc
11.1997 - 04.2000
  • Managed accurate record-keeping for all air/ocean imports, maintaining compliance with industry regulations.
  • Coordinated cross-functional teams effectively during peak seasons to ensure seamless handling of increased volumes of import shipments.
  • Coordinated with carriers, ensuring cost-effective and prompt deliveries of import shipments.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance throughout the entire import process.
  • Collaborated with customs brokers to facilitate the clearance of import shipments in a timely manner.
  • Streamlined air/ocean import processes by implementing efficient shipment tracking and documentation systems.
  • Ensured accuracy in billing processes by reviewing invoices and correcting discrepancies promptly.
  • Assisted clients in understanding complex customs procedures, leading to smoother import transactions.
  • Enhanced customer satisfaction with timely communication and updates on shipment statuses.
  • Stayed informed about industry trends and changes in regulations, enabling proactive adjustments to import processes and ensuring ongoing compliance.
  • Resolved any discrepancies or issues related to import shipments efficiently and professionally.
  • Managed multiple client accounts simultaneously while maintaining high levels of organization and attention to detail.
  • Processed customs declarations and maintained records of customs documents.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Prepared and submitted reports on import and export activity to management.

Education

Associate of Arts - Accounting

Skyline College
San Bruno, CA
03-2004

Skills

  • Import documentation
  • Transportation Planning
  • Invoice processing
  • Customs brokerage
  • HS classification
  • Cargo coordination
  • Lost shipment tracing
  • Customs requirements
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Customer assistance
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Insurance procedures
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Import management
  • Shipment management
  • Data entry
  • Self motivation
  • Record keeping

Interests

Travel

Culinary and Food

Music and Movies

Tecchnology



Timeline

Import Agent, Billing and Collections

International Freight Services, Inc
03.2003 - 03.2025

Import and Export Coordinator

Aeroground - Swiss Air
02.2000 - 08.2001

Air/Ocean Import Agent

Summit CFS Inc
11.1997 - 04.2000

Associate of Arts - Accounting

Skyline College

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Moreen Maharaj