Moreen Ramclam
Laughlin,NV
Summary
Over 15 years of customer service. Office management and sales experience. Skilled in project coordination, time management and training as well as team development. Proficient with multiple database software programs, internet social media and Microsoft Office software products. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Manager
SmartStop Self Storage
02.2023 - 12.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Ready facility at start of shift strike and balance transactions at the end of shift,process deposits on a daily basic.
- Process rental agreement for storage units.
- Collect and process various forms of payment from customer in office and over the telephone.
Manager
StorageOne
06.2016 - 12.2022
- Process end of the month reports and coordinate auction sale of units
- Manage and train assistant manager and customer service associates to ensure optimal branch performance
- Ready facility at start of shift, strike, balanced transaction at the end of shift and process deposit daily
- Responsible for all grounds aspects of operating a self-storage facility
- Interact in a friendly and positive manner both face and over the telephone with customers
- Collect and process various forms of payment from customer following all policies and procedures as an act of loss prevention
- Process rental agreement for storage unit and vehicles by data entry into computer system, verified accuracy prior to customer leaving the facility
- Collaborate with Marketing Department in reviewing and responding to online reviews on Yelp and Google
- Increase in occupancy from 65% to 98.5 within one year.
Credit Officer
Omni Financial Services
02.2014 - 01.2015
- Analyzed individual qualifications for extension of credit
- Verified all documentation for accuracy and completeness
- Accountable for assessing and verifying the client's financial information
- Filed and submitted loan documents through automated underwriting programs
- Operated computer systems to enter proper data to produce precise payments for borrower
- Managed account status regarding collection issues, processed and reviewed account adjustments, resolved client discrepancies and payments.
Loan Processor
Omni Financial Services
02.2009 - 02.2014
- Reviewed file documentation to ensure all necessary items were requested
- Compiled and input loan application information
- Worked with credit officers to create efficient and accurate processing of loan files in a timely manner
- Cross-referenced information documented on loan applications for accuracy and completeness
- Utilized social media to respond to customer complaints, recommendations, and admiration.
Customer Service Specialist
Omni Financial Services
09.2004 - 02.2009
- Greeted customers warmly and responded promptly to customer inquiries
- Maintained customer records by updating account information
- Utilized computer technology, phone, email, or social media to handle high call volumes
- Worked with customer service manager to ensure proper customer service is being delivered
- Communicated and coordinated with internal departments to process clients' applications
- Resolved product and service problems by clarifying the customer's complaint.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Sunclips University Course Quality Control
Montebello, CA01.2015
Harcourt Learning Direct School
Scranton, PA02.2014
Fred Pryor Seminars
Vanceburg, CA02.2009
Nancy Freeman Course
Las Vegas, NV02.2009
Skills
- Proficient with Microsoft Office software applications, Excel, Word, Outlook
- Skillful in AS400, SiteLink database programs
- 10-Key, Type 30 WPM, Switchboard Systems
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales Techniques
- Policy Implementation
- Customer Service
- Computer Skills
- Attention to Detail
Timeline
Manager
SmartStop Self Storage
02.2023 - 12.2024
Manager
StorageOne
06.2016 - 12.2022
Credit Officer
Omni Financial Services
02.2014 - 01.2015
Loan Processor
Omni Financial Services
02.2009 - 02.2014
Customer Service Specialist
Omni Financial Services
09.2004 - 02.2009
Harcourt Learning Direct School
Fred Pryor Seminars
Nancy Freeman Course
Sunclips University Course Quality Control
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