Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trevon Latham

Fishers,IN

Summary

-Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

-Medication professional with significant experience in administering and managing medications, ensuring patient safety, and maintaining accurate records. Strong focus on team collaboration, adaptability, and achieving healthcare results. Reliable and flexible, skilled in patient communication, medication dosage calculations, and compliance with healthcare regulations. Known for calm demeanor and problem-solving abilities in fast-paced environments.

-Experienced with document control, archiving, and information retrieval processes. Utilizes advanced document management systems to enhance accuracy and accessibility. Knowledge of regulatory compliance and data integrity, ensuring efficient and secure document handling.

Overview

6
6
years of professional experience

Work History

Medication Technician

Greenwood Village South
09.2023 - 10.2024
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
  • Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.

Document Management Specialist

Freedom Mortgage Corporation
07.2022 - 08.2023
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Maintained document control system and updated work instructions, procedures and associated databases.
  • Worked with internal staff to process documents and sent for closing.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.

Customer Service Representative

AT&T
03.2019 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Associate of Arts - Criminal Justice

Stillman College
Birmingham, AL
01-2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Computer Proficiency
  • Microsoft Excel
  • Workflow Coordination
  • Records Management
  • Document Control
  • Medication Administration
  • Medication Reconciliation
  • Healthcare regulations

Timeline

Medication Technician

Greenwood Village South
09.2023 - 10.2024

Document Management Specialist

Freedom Mortgage Corporation
07.2022 - 08.2023

Customer Service Representative

AT&T
03.2019 - 07.2022

Associate of Arts - Criminal Justice

Stillman College
Trevon Latham