Morelia V Weekes
Aubrey,TX
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
7
7
years of professional experience
Work History
Claims Service Representative
Arthur J. Gallagher
04.2022 - Current
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Actively contributed ideas during team meetings aimed at enhancing overall department efficiency and effectiveness.
- Demonstrated strong negotiation skills in settling disputes between insured parties and third-party claimants fairly while protecting company interests.
- Supported team members by sharing expertise and knowledge, fostering collaboration within the department.
- Developed strong working relationships with clients, adjusters, and other stakeholders in the claims process by maintaining open lines of communication and providing consistent updates on claim status.
- Achieved positive results under pressure by successfully managing large workloads during peak seasons without sacrificing quality or attention to detail.
House Specialist
BG Staffing
06.2021 - 08.2021
- In Charge of checking applications for House assistance
- Identifying the applicant, qualifying the applicant, and determining eligibility
- Organize and make sense of a wide variety of receipts, invoices, and other documents to make sure we are reimbursing for the right expenses
- Remote/ Contracted
Claims Intake Specialist/ Administrative assistant
All My Sons Moving and Storage
07.2019 - 05.2021
- In Charge of department claim assignment to all specialist
- Inbound and Outbound Customer calls response/concerns regarding Property damage/ Household Goods
- Collaborate with the accounting department, reconciling all settled claims and checks
- Performing general office clerk duties and errands
Customer service specialist
Sams Club
08.2018 - 07.2019
- Direct customer interference
- Cashier
- Marketing/ Achieved customer retention through applications
- Providing Excellent member service by ensuring a seamless front-end experience acknowledging the member and identifying their needs.
- Assisting with Payments, Returns, Refunds, and exchanges using appropriate procedures for different membership and payment types.
HR Administrative assistant
All My Sons Moving and Storage
12.2018 - 12.2018
- Scanned in Paperwork/ Filed Paperwork
- Organized Paperwork
Education
Diploma - undefined
Plano West Senior High School
01.2018
Skills
- Communication
- Microsoft Office Suite
- Marketing
- Filing/ Data Entry
- Telecommunication
- Processing
- Professionalism and integrity
- Claim investigation
- Stress tolerance
- Decision-making
- Microsoft office
- Flexible schedule
- Conflict resolution
- Customer service
- Attention to detail
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Claims Service Representative
Arthur J. Gallagher
04.2022 - Current
House Specialist
BG Staffing
06.2021 - 08.2021
Claims Intake Specialist/ Administrative assistant
All My Sons Moving and Storage
07.2019 - 05.2021
HR Administrative assistant
All My Sons Moving and Storage
12.2018 - 12.2018
Customer service specialist
Sams Club
08.2018 - 07.2019
Diploma - undefined
Plano West Senior High School
Similar Profiles
Joshua SchmitzJoshua Schmitz
Major Incident Management Team Lead at Arthur J GallagherMajor Incident Management Team Lead at Arthur J Gallagher
MICHELE LAPONTEMICHELE LAPONTE
Senior Compliance Consultant at Arthur J. GallagherSenior Compliance Consultant at Arthur J. Gallagher
KYLE ELLIOTTKYLE ELLIOTT
Employee Benefits Consultant at Arthur J. Gallagher & CoEmployee Benefits Consultant at Arthur J. Gallagher & Co