Morella Hartz
Denver,CO
Summary
Results-oriented Account Manager with a strong track record of cultivating client relationships, driving customer retention, and identifying strategic growth opportunities.
Overview
6
6
years of professional experience
Work History
Principal Account Manager, Corporate Accounts
HubSpot
03.2020 - Current
- Achieved 121% of retention target year-to-date, ranking #1 out of 54 on the North America Team
- Prepared and delivered renewal proposals, contracts, and presentations, highlighting the value of our software and leading all pricing and negotiation discussions
- Partnered with Customer Success and Sales teams to strategically reduce churn and identify growth opportunities
- Appointed Account Manager for the Strategic Sales Team, recognized as an expert in identifying and driving upsell and cross-sell opportunities
- Acted as a liaison between customers and legal/deal desk teams to negotiate contract terms
- Utilized HubSpot CRM to track customer interactions, forecast renewals, and maintain accurate account and opportunity records
Senior Inbound Sales & Success Representative
HubSpot
06.2018 - 03.2020
- Conducted in-depth discovery sessions to understand businesses’ current processes, pain points, and future goals, assessing mutual fit to recommend appropriate next steps
- Managed an average of 30 inbound phone calls, 50 online chats, or 8 screen-share meetings daily
- Qualified 61% of leads as opportunities that converted to customers within 90 days, influencing $138,582 in monthly recurring revenue (MRR), which exceeded the goal by 164%
- Facilitated screen-share calls and webinars to promote product usage among customers on our freemium model, driving engagement prior to purchase
- Identified and removed technical barriers for users, recommending best practices for software utilization to enhance customer experience
Education
Bachelor of Health Science - Health Sciences
University of Missouri
Columbia, Missouri05.2018
Bachelor of Arts - Psychology
University of Missouri
Columbia, Missouri05.2018
Minor - Business Administration
University of Missouri
Certificate - Sales and Customer Development
University of Missouri
Skills
- Client Relationship Management
- Contract Negotiation
- Presentation Skills
- Identifying Growth Opportunities
- Project Management
- Pipeline Organization & Forecasting
Timeline
Principal Account Manager, Corporate Accounts
HubSpot
03.2020 - Current
Senior Inbound Sales & Success Representative
HubSpot
06.2018 - 03.2020
Bachelor of Health Science - Health Sciences
University of Missouri
Bachelor of Arts - Psychology
University of Missouri
Minor - Business Administration
University of Missouri
Certificate - Sales and Customer Development
University of Missouri
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