Morena Abrugia
Miami
Summary
Experienced customer service and sales professional with over 10 years of experience in retail, hospitality, and real estate. Skilled in team supervision, cash office management, and client relations. Eager to contribute to a dynamic organization with strong organizational, leadership, and customer service skills.
Overview
24
24
years of professional experience
Work History
Cash Office & Sales Associate (Part-Time)
Ross Dress for Less
04.2022 - Current
- Handle cash office operations and daily reconciliations.
- Provide front-line customer service and sales support.
- Operate register and process customer transactions with accuracy.
- Train new staff in cash office procedures and sales practices.
Supervisor & Customer Service (Full-Time)
CVS
02.2021 - 02.2022
- Supervised store operations and ensured efficient customer service.
- Oversaw daily cash handling and register balancing.
- Supported staff training, scheduling, and workflow management.
- Assisted in customer problem resolution and store merchandising.
Supervisor
Ross Dress for Less
03.2019 - 01.2021
- Streamlined store opening and closing operations to enhance efficiency.
- Managed cash office transactions, ensuring accuracy and security.
- Oversaw front desk operations to provide excellent customer service.
- Coordinated returns procedures for swift processing of customer requests.
- Scheduled employee breaks to optimize workflow and productivity.
- Held responsibility for store keys, ensuring access control.
Server
Hostess Holiday Inn
12.2018 - 03.2019
Sales Associate
Ross Dress for Less
04.2018 - 12.2018
- Managed POS transactions and cash handling.
- Assisted in lowering prices for ongoing promotions.
- Supported multiple departments as needed.
Sales Associate
Alcott
04.2014 - 02.2016
- Started as a sales associate and was promoted to department server.
- Assisted customers and ensured proper store organization.
Owner / Sales Associate (Realtor)
Planeta Casa
02.2002 - 01.2014
- Owned and managed a real estate and financial agency for over 12 years.
- Advised clients on property sales, rentals, and investment opportunities.
- Built long-term customer relationships and handled contract negotiations.
Education
High School Diploma - Accounting
Skills
- Customer Service & Client Relations
- Cash Handling & Cash Office Operations
- POS Systems & Sales Transactions
- Staff Training & Supervision
- Inventory Management
- Problem Solving & Conflict Resolution
- Microsoft Office (Word, Excel, Outlook)
Languages
Italian – Native
English – Fluent
Spanish – Intermediate
Work Authorization
Authorized to work in the United States.
Timeline
Cash Office & Sales Associate (Part-Time)
Ross Dress for Less
04.2022 - Current
Supervisor & Customer Service (Full-Time)
CVS
02.2021 - 02.2022
Supervisor
Ross Dress for Less
03.2019 - 01.2021
Server
Hostess Holiday Inn
12.2018 - 03.2019
Sales Associate
Ross Dress for Less
04.2018 - 12.2018
Sales Associate
Alcott
04.2014 - 02.2016
Owner / Sales Associate (Realtor)
Planeta Casa
02.2002 - 01.2014