Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Morena Lopez

Palmdale,CA

Summary

Client Service Representative with proven administrative and problem-solving abilities, consistently achieving high customer satisfaction. Strong collaborator with a client-first mindset, effectively supporting team goals. Highly organized and adaptable, proficient in various computer applications. Results-driven professional with extensive industry experience and a track record of building strong client relationships.

Overview

6
6
years of professional experience

Work History

Client Service Representative II

Quest Diagnostics Nichols Institute of Valencia
Valencia, CA
12.2020 - Current
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
  • Researched solutions using available resources including internal databases and external sources.
  • Created detailed notes in customer profiles to keep track of conversations and requests.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Developed strong relationships with customers through friendly interactions and problem-solving abilities.
  • Managed client accounts by providing accurate data entry services.
  • Provided customer service support to clients in a timely and efficient manner.
  • Escalated complex customer inquiries to supervisors when necessary.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.

Front Desk Administrator

Advanced Audiology & Hearing Care
Valencia, CA
05.2019 - 12.2020
  • Greeted customers and answered inquiries in a friendly manner.
  • Performed administrative tasks such as filing, copying, data entry, and scanning documents.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Ensured that front desk area is clean and organized at all times.
  • Maintained updated records of customer interactions and transactions.
  • Prepared and distributed correspondence, reports, and other documents.
  • Assisted with onboarding process by preparing new hire paperwork packets.
  • Scheduled appointments for clients based on availability of staff.
  • Coordinated with vendors for supplies delivery and installation of new equipment.
  • Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
  • Processed payments for services rendered according to established procedures.

Education

High School Diploma -

Littlerock High School
Littlerock, CA
05-2001

Skills

  • Customer service
  • Time management
  • Administrative support
  • Appointment scheduling
  • Follow-up procedures
  • Payment processing
  • Follow-up skills
  • Call center experience
  • Inbound and outbound calling

Languages

Spanish
Professional

References

References available upon request.

Timeline

Client Service Representative II

Quest Diagnostics Nichols Institute of Valencia
12.2020 - Current

Front Desk Administrator

Advanced Audiology & Hearing Care
05.2019 - 12.2020

High School Diploma -

Littlerock High School

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