Morenike Efese
Management Information Systems
Hyattsville,Maryland
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Enthusiastic and dedicated employee with integrity, strong work ethic and great leadership skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Information Management Assistant
Claimswatch International Loss Adjusters
Lagos , Nigeria
07.2010 - 04.2016
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Assisted computer users with technical issues remotely and at workstations.
- Provided basic end-user troubleshooting and desktop support.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
Information Analyst
XMN Technologies
Ikoyi , Lagos
03.2010 - 07.2011
- Resolved retrieval problems by customizing design to meet requirements.
- Achieved client confidence and protected operations by keeping information confidential.
- Collected data by identifying information sources and designing survey and collection methods.
- Identified project requirements by establishing personal rapport with potential and existing clients.
- Used database to research, gather, analyze and present data.
- Maintained historical records by documenting system changes and revisions.
- Established and revised database by conferring with analysts and programmers to code and retrieve data.
- Prepared reports by collecting, analyzing and summarizing information.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Mapped current business and operational processes and recommended areas for improvement.
Education
Bachelor of Science - Management Information Systems
Covenant University
Ota Ogun Nigeria 10.2006 - 06.2014
Master of Science - Management Information Systems And Services
University of Maryland - University College
Hyattsville, MD 05.2022 - Current
Skills
Multitasking Abilities
undefinedTimeline
Master of Science - Management Information Systems And Services
University of Maryland - University College
05.2022 - Current
Information Management Assistant
Claimswatch International Loss Adjusters
07.2010 - 04.2016
Information Analyst
XMN Technologies
03.2010 - 07.2011
Bachelor of Science - Management Information Systems
Covenant University
10.2006 - 06.2014
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