QuickBooks, MS Office
Morgaine Martin
Tacoma,WA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Office Administrator/ Bookkeeper
Mr Truck Wash
06.2022 - Current
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Edited documents to improve accuracy of language, flow, and readability.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
Assistant Store Manager
Goodwill Of The Olympics And Rainier Region
01.2021 - 05.2022
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reported issues to higher management with great detail.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Interacted well with customers to build connections and nurture relationships.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Created and maintained safe and secure work environments for employees.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant Store Manager
Things Remembered
01.2015 - 03.2018
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interacted well with customers to build connections and nurture relationships.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
Education
No Degree - Accounting And Business Management
College of San Mateo
Redwood City, CAHigh School Diploma -
Burlingame High Scoold
Burlingame, CA06.1994
Skills
- Customer Service
- File Maintenance
- Bookkeeping
- Billing oversight
- Documentation And Reporting
- Problem Resolution
- Office Administration
- Payroll Administration
- Training and Development
- Professional and Courteous
- Managing Operations and Efficiency
Software
Timeline
Office Administrator/ Bookkeeper
Mr Truck Wash
06.2022 - Current
Assistant Store Manager
Goodwill Of The Olympics And Rainier Region
01.2021 - 05.2022
Assistant Store Manager
Things Remembered
01.2015 - 03.2018
No Degree - Accounting And Business Management
College of San Mateo
High School Diploma -
Burlingame High Scoold
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