MORGAN DAVEY
Atlanta,GA
Summary
Experience in managerial roles, emergency medicine, and customer service. Well versed in flexibility, organization, and problem solving in high stress environments
Overview
6
6
years of professional experience
Work History
Manager of Product Support
PlayOn! Sports
06.2023 - Current
- Managed a team of over 20 support agents, overseeing their performance and development.
- Handled time card management, scheduling, and quality assurance processes for support agents.
- Effectively managed and analyzed data to drive informed decision-making and improve support operations.
- Initiated and implemented process improvements, leading to increased efficiency and effectiveness.
- Collaborated closely with senior management to align support department goals with the organization's overall objectives.
- Oversaw and resolved intradepartmental escalations to ensure timely and satisfactory issue resolution.
- Successfully implemented and managed various new projects, ensuring they met their goals and deadlines.
Account Manager
PlayOn! Sports
10.2022 - 06.2023
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on customer-centric terms.
- Liaised between various departments.
- Deescalated unsatisfied customers.
- Had the best customer satisfaction rate within my team at the end of 2022.
Hiring Manager/Senior Ambassador
ScribeAmericaLLC
08.2021 - 10.2022
- Organize and conduct virtual and in person hiring events
- Using critical thinking and organization skills to correctly staff for 60 different medical facilities throughout Georgia
- Regularly meet with the Director of Operations to maintain understanding and expectations of accounts with these medical facilities
- Reach out to prospective candidates and conduct interviews daily
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements
Manager of Medical Scribes
AdventHealth Orlando Emergency Department
08.2020 - 08.2021
- Managed 40 employees in the emergency room
- Worked in tandem with the medical directors of the ER to create quality and efficiency within the ER work space
- Continually hired employees and obtained credentialing including I9 and medical credentialing
- Create monthly schedule as well as approve availability and time cards
- Train all new employees to ensure quality
- Work on site as a medical scribe while assessing on site quality
Medical Scribe
AdventHealth Orlando Emergency Department
08.2019 - 08.2020
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts
- Accompanied physicians through day in fast-paced, stressful environments
- Place calls as well as take calls for doctors
- Follow doctor into patient rooms to accurately record patient’s physical examinations as well as record codes in progress
Manager Assistant
Your Lucky Boutique
08.2017 - 03.2018
- Monitored multiple databases to keep track of all company inventory
- Advised the maintenance of the store
- Managed social media platforms for store including Instagram, Facebook, and Twitter
- Oversaw the exporting and importing of products
Education
Associate of Arts -
University of Central Florida
Orlando, FL2019
Skills
- Strong organizational skills
- Great communication skills
- Energetic work attitude
- Sharp problem solver
- Adaptive team player
Timeline
Manager of Product Support
PlayOn! Sports
06.2023 - Current
Account Manager
PlayOn! Sports
10.2022 - 06.2023
Hiring Manager/Senior Ambassador
ScribeAmericaLLC
08.2021 - 10.2022
Manager of Medical Scribes
AdventHealth Orlando Emergency Department
08.2020 - 08.2021
Medical Scribe
AdventHealth Orlando Emergency Department
08.2019 - 08.2020
Manager Assistant
Your Lucky Boutique
08.2017 - 03.2018
Associate of Arts -
University of Central Florida
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