MORGAN ALLEN
Evensville,TN
Summary
Dedicated care taker with 12 years of direct care experience. Provides assistance with daily living activities and basic mobility to maintain overall wellness. Well-versed in medication administration procedures and recreational activity planning. As well as client relations and remote employment.
Overview
13
13
years of professional experience
Work History
Direct Care Aide
Rhea of Sunshine
Dayton, Tennessee
01.2017 - Current
- Supported client social desires, learning needs and environmental requirements to enable full healthcare compliance.
- Transported clients to appointments, activities and community outings.
- Kept constantly refreshed knowledge of routine and emergency medical procedures.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Actively participated in staff meetings and trainings to continually improve knowledge and skills in direct care provision.
- Assisted in meal planning and preparation, ensuring balanced nutrition tailored to each patient''s dietary needs.
- Demonstrated integrity and professionalism in all aspects of daily work, maintaining patient privacy and adhering to ethical guidelines.
- Provided emotional support for patients and their families during difficult times, fostering trust and open communication.
- Offered companionship for isolated individuals by providing one-on-one time focused on conversation or shared interests.
- Ensured timely response to emergency situations by remaining knowledgeable about protocols and first aid procedures.
- Administered medications according to prescribed schedules and monitored for side effects or complications.
- Implemented behavioral management techniques effectively, mitigating challenging situations while maintaining respect for patient dignity.
- Promoted a safe and hygienic environment by maintaining clean living spaces for patients.
- Maintained detailed records of patient progress to inform ongoing care decisions and adjustments to treatment plans.
- Assisted with physical therapy exercises to support patients in regaining mobility and independence.
- Improved patient care by attentively monitoring and addressing individual needs.
Direct Care Aide
Integrity Healthcare
Dayton, Tennessee
05.2017 - 05.2022
- Assisted clients in learning and developed new skills.
- Coordinated recreational activities and medical appointments for assigned clients.
- Assisted with client transportation, bathing and meal preparation.
Customer Service Representative
Whirlpool
Cleveland, Tennessee
02.2014 - 09.2017
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Documented, researched and resolved customer service issues.
- Collaborated across departments to resolve customer-related issues.
- Managed customer calls efficiently in fast-paced call center environment.
- Informed customers of promotions and special offers to increase sales.
- Addressed and resolved customer concerns and complaints.
Direct Care Staff Member
Prolex Medical
Chattanooga, Tennessee
04.2012 - 03.2017
- Transported clients to doctors' appointments, personal errands and shopping.
- Helped with medical requirements by organizing medications and setting reminders.
- Met clients' social and emotional needs with caring companionship.
Education
High school diploma - undefined
Rhea County high school
Evensville, Tennessee05.2011
Skills
- Activities of daily living assistance
- Client care
- Social and emotional guidance
- Documentation skills
- Health and safety protocols
- Customer service
- Data entry
- Keyboard proficiency
- Housekeeping tasks
- Dementia care
- Personal hygiene assistance
- Medical documentation
- Alzheimer's care
- Meal preparation
- CPR certified
- Mobility assistance
- Nutrition monitoring
- Seizure management
- Autism support
- Problem-solving
- Time management
- Multitasking and organization
- HIPAA compliance
- Case documentation
Timeline
Direct Care Aide
Integrity Healthcare
05.2017 - 05.2022
Direct Care Aide
Rhea of Sunshine
01.2017 - Current
Customer Service Representative
Whirlpool
02.2014 - 09.2017
Direct Care Staff Member
Prolex Medical
04.2012 - 03.2017
High school diploma - undefined
Rhea County high school