Morgan A. Faine
Norfolk,Va
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Debt Collector
Portfolio Recovery Associates
120 Corporate Boulevard Norfolk , VA
01.2024 - 09.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Patroller
Elizabeth River Crossing / VDOT
122 Facility Blvd., Portsmouth, VA
03.2021 - 11.2023
- Detected unauthorized entries by regularly inspecting access points and perimeter fences for signs of tampering or intrusion attempts.
- Ensured optimal coverage of designated areas by efficiently planning patrol routes, maximizing response times for incidents.
- Conducted thorough investigations into reported incidents, resulting in accurate documentation and appropriate action taken.
- Provided excellent customer service by addressing concerns from residents and business owners promptly and professionally.
Clinical support associate - CSA
Sentara General Hospital
156 Ghrsham Dr Norfolk Va
02.2020 - 01.2022
- Promoted patient education by preparing informative materials on relevant topics such as medication usage guidelines or post-procedure care instructions.
- Assisted with inventory management, ensuring adequate supplies were available for efficient clinic operations at all times.
- Expedited service delivery by adeptly managing multiple tasks simultaneously while maintaining attention to detail and prioritizing effectively.
- Provided valuable assistance during emergency situations, remaining calm under pressure and taking appropriate actions to ensure patient safety.
Gate Agent
NORFOLK INTERNATIONAL AIRPORT
222 Norview Ave
07.2018 - 11.2020
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Assisted families traveling together by arranging preferred seating options that catered to their needs whenever possible.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Sold, printed and reissued available tickets to customers at check-in.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
Insurance Verification Specialist
Alroica
Baxter Rd Va
06.2018 - 09.2020
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Child Care Center Teacher
G3 Learning Centers
Norview Norfolk, VA
06.2016 - 09.2018
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Increased student collaboration by developing group projects and team-building activities.
- Organized field trips to enhance the learning experience, connecting classroom lessons to real-world examples.
- Contributed to ongoing professional development by attending workshops and conferences related to early childhood education trends and research findings.
Education
Associate Degree In Nursing - Medical Genetics
Norfolk State University
Norfolk, VAHigh School -
Maury High School
Norfolk, VA06.2017
Skills
- CPR and First Aid Certified
- Money Management
- Child Care
- Adaptability
- Wise certification
- Typing skills
- Excel experience
Volunteer Experience
- LGBT Life Center, Volunteer, Helping with charitable gaming bingo
- Camp Red Feather, Volunteer, Summer programs with YMCA
Timeline
Debt Collector
Portfolio Recovery Associates
01.2024 - 09.2024
Patroller
Elizabeth River Crossing / VDOT
03.2021 - 11.2023
Clinical support associate - CSA
Sentara General Hospital
02.2020 - 01.2022
Gate Agent
NORFOLK INTERNATIONAL AIRPORT
07.2018 - 11.2020
Insurance Verification Specialist
Alroica
06.2018 - 09.2020
Child Care Center Teacher
G3 Learning Centers
06.2016 - 09.2018
Associate Degree In Nursing - Medical Genetics
Norfolk State University
High School -
Maury High School