Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Agnor

Austin,TX

Summary

Dedicated Customer Success professional with a proven track record of enhancing client satisfaction and retention through strategic account management and data analysis. Skilled in cross-functional collaboration and issue resolution, successfully boosting conversion rates by 30% while fostering strong relationships and driving growth initiatives.

Overview

6
6
years of professional experience

Work History

Customer Success | Account Manager

Swag.com
01.2022 - Current
  • Build and manage a portfolio of 50+ enterprise accounts, serving as the primary point of contact to drive client satisfaction, retention, and growth initiatives.
  • Manage inbound sales, converting leads into qualified opportunities, and boosting conversion rates by 30% through strategic follow-up.
  • Responded promptly to customer service inquiries, ensuring timely issue resolution, and delivering a superior customer experience.
  • Lead onboarding for all new clients, ensuring smooth adoption of products/services, with a 98% satisfaction rate.
  • Analyze customer feedback to identify key trends, and coordinate with tech teams to implement user-requested features, strengthening client relationships and overall satisfaction.
  • Coordinate cross-functional teams to resolve client issues, improve overall service delivery, and reduce churn by 15%.
  • Utilize CRM platforms (HubSpot, Zendesk, Salesforce) for data-driven strategies to optimize sales tracking and boost overall efficiency.
  • Led the integration of Shopify, streamlining e-commerce operations, and enhancing the order management experience for clients.
  • Promoted to a Partnerships role to assist in driving strategic collaborations and new sales opportunities.

Logistics Coordinator | Event Assistant

Ivory + Stone Event Planning
06.2021 - 07.2022
  • Managed vendor agreements, ensuring timely payments, and efficiency for 30 accounts.
  • Coordinated logistics, fostering strong client-vendor relationships, and seamless event execution.
  • Maintained event schedules, improving planning accuracy, and project delivery.
  • Led venue tours and orchestrated setups to enhance operational efficiency.

Visual Manager | Senior Stylist

Grace Loves Lace
08.2020 - 12.2021
  • Curated, personalized bridal experiences, enhancing customer satisfaction, and fostering relationships.
  • Improved showroom displays, boosting product visibility, and achieving top seller status.
  • Led inventory management and sales reporting, training new hires for operational efficiency.
  • Facilitated workshops for new stylists, promoting knowledge sharing, and service quality.

Assistant Manager

Planet Blue
08.2019 - 05.2020
  • Delivered exceptional customer service, boosting sales through product knowledge.
  • Managed onboarding and inventory, enhancing operational efficiency.
  • Created customer loyalty programs, fostering long-term relationships.

Education

Bachelor of Arts - Fashion Merchandising

California State University Long Beach

Skills

  • Customer Engagement
  • Customer Relationship Management
  • Issue Resolution
  • Technical Support
  • Team Player
  • Cross-Functional Collaboration
  • Problem solving
  • Data Analysis

Timeline

Customer Success | Account Manager

Swag.com
01.2022 - Current

Logistics Coordinator | Event Assistant

Ivory + Stone Event Planning
06.2021 - 07.2022

Visual Manager | Senior Stylist

Grace Loves Lace
08.2020 - 12.2021

Assistant Manager

Planet Blue
08.2019 - 05.2020

Bachelor of Arts - Fashion Merchandising

California State University Long Beach

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