Morgan Ahearn

• Directed daily operations to 10 staff ensure optimal guest satisfaction and smooth service delivery.
• Developed and implemented marketing strategies to increase occupancy rates and enhance brand visibility.
• Trained and mentored 4 office staff on customer service best practices and operational procedures.
• Managed budgeting and financial forecasting to maintain profitability and reduce operational costs.
• Oversaw 3 maintenance schedules and ensured compliance with safety regulations for facility management.
• Streamlined reservation processes using property management software, enhancing efficiency in bookings.
• Conducted regular performance evaluations to improve team productivity and service quality.
• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Oversaw the hiring process of 10 staff including 8 international J1 students annually, selecting highly skilled candidates who contributed significantly to company success.

• Established partnerships with several local businesses including the parks and recreation department to drive community engagement and attract clientele.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Consulted with customers to assess needs and propose optimal solutions. 132 sites with 60 seasonals.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Trained and motivated 10 employees to perform daily business functions.
• Implemented effective financial management practices, improving cash flow and profitability.
• Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.

• 8Streamlined operational processes to enhance guest experience and improve service efficiency. 489 site campground with 206 seasonals.
• Led staff training programs to ensure compliance with safety standards and operational protocols. Managed a staff of 4 fire pot crew, 4 bathroom crew, & day and night time security teams.
• Collaborated with clients to determine project requirements and preferences.
• Conducted regular site inspections to monitor progress and quality of work performed.
• Maintained grounds by trimming, weeding, and general clean-up.
• Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
• Operated heavy machinery including backhoes, bulldozers, and excavators to complete construction projects efficiently.
• Collaborated with team members to coordinate site activities and optimize workflow on construction projects.
• Monitored project progress and communicated updates to supervisors to enhance operational efficiency.
• Operated range of heavy equipment on regular basis with advanced skill.
• Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
• Coordinated scheduling for multiple departments to optimize resource allocation.

• Led team of 8 front desk agents to enhance operational efficiency through process improvements and staff training initiatives.
• Developed and implemented standardized procedures, ensuring consistency and compliance across all departments.
• Mentored junior staff, fostering professional growth and improving team performance metrics.
• Streamlined communication between departments, enhancing collaboration and project execution timelines.

*Managed front desk operations, ensuring efficient guest check-in and check-out processes.

• Coordinated appointment scheduling for management, optimizing staff availability and management team meetings.
• Maintained accurate records of guest interactions, enhancing communication and follow-up procedures.
• Trained new reception staff on protocols, improving team performance and service consistency.
• Responsible for all seasonal inquiries and sales. Managed seasonal site agreements, monthly payments, work orders, visitor fees and advanced reservations.