Morgan Albertson
Flowery branch,USA
Summary
Experienced delivery driver with a strong background in ensuring timely deliveries and optimizing routes. Proven track record of maintaining accurate records and consistently ensuring customer satisfaction. Effective time management and exceptional problem-solving skills showcased in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Delivery/Personal Shopper
Shipt
06.2022 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Minimized company liability and risks to loads by obeying traffic laws.
Delivery Driver
Uber Eats
03.2021 - 10.2024
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
DoorDash
02.2021 - 10.2024
- Delivered orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Successfully avoided time delivery delays by carefully planning best routes.
Remote Client Engagement Specialist
Lee Hecht Harrison
08.2023 - 03.2024
- Delivered career transition/outplacement services to senior - level executives
- Achieved and exceeded engagement KPI metrics, demonstrating high performance and commitment to role
- Maintained meticulous records of client engagement in CRM system, ensuring confidentiality, accuracy and transparency
- Handled each client's uncertainty, with exceptional emotional intelligence, empathizing with their unique situation, and dealing with their concerns
- Provided exceptional customer service to existing accounts, ensuring client satisfaction and order renewal.
Owner/Graphic Designer
Good Vibez & Vinyl
04.2020 - 01.2024
- Streamlined design processes by adopting efficient software tools, enhancing productivity
- Collaborated with small businesses and individuals to understand their unique vision, providing guidance on brand development and ensuring originality in all creative outputs
- Worked closely with Small businesses to develop effective Branding solutions that resulted in increased client satisfaction and business growth
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
Event Specialist
Pretty Luxe Picnic
02.2022 - 10.2022
- Effectively communicated with vendors regarding set-up requirements for each event
- Developed creative designs to enhance event themes through custom centerpieces, fabric draping and lighting effects
- Sourced unique decor items or props based on client requests/themes while staying within budget constraints
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
Sales & Customer Service Manager
Party City Corporation
08.2017 - 02.2021
- Successfully led team of new-hires and regular associates by providing exceptional customer service, consistently surpassing AOV & sales targets by an average of 25% per quarter
- Utilized strategic problem-solving, cross-functional collaboration, and expertise creative marketing strategies to successfully launch and position a new product as a permanent solution.
- Achieved and maintained a top 3 ranking among 147 party planners across the U.S. and Canada for 22 consecutive months.
- Oversaw daily operations to maintain inventory management, ensuring the efficient receiving, processing, and pricing of merchandise, using control strategies to maintain optimal stock levels and prevent shortages
- Implemented effective visual merchandising strategies that enhanced the customer shopping experience, resulting in increased foot traffic and higher sales conversions
- Analyzed sales data and manage inventory reports to inform merchandising decisions and optimize product placement, contributing to improved profitability
- Developed and trained team members on product knowledge, sales techniques, and operational procedures, fostering a knowledgeable and motivated workforce
- Organized and executed a large-scale Halloween hiring event, successfully recruiting and onboarding seasonal staff to meet increased demand during the holiday season
- Coordinated promotional events and in-store displays to drive sales and engage customers through networking with local organizations, leaders, schools & non-profits, leading to successful seasonal campaigns
Business Development Representative
Mall of GA CDJ
09.2012 - 12.2014
- Managed and responded to inbound customer inquiries through various channels, including phone calls, emails, and online chat
- Provided exceptional customer service by addressing customer concerns, resolving issues, using problem - solving resulting in exceeding customer expectations
- Maintained accurate records of all customer interactions in the CRM system for future reference and follow-up
- Collaborated with sales team to schedule appointments and follow up on leads generated from marketing campaigns in a timely process
- Identified opportunities for upselling or cross-sale products or services to maximize revenue per customer
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Automotive Service Cashier
Mall of GA Chrysler Dodge Jeep Ram
03.2010 - 09.2012
- Developed a training manual for Service Cashiers and Service Advisors, implementing a permanent and efficient onboarding process for new hires to follow guidelines
- Handled all payment and check out for each vehicle that was coming through service department, parts department and body shop
- Provided support to our warranty clerk by faxing payment request forms to different service contract companies in order that our dealership gets reimbursed
- Ongoing monitoring on all work orders from service advisors, BDC, technicians, parts, and the body shop to ensure accurate billing, correct time entries, and proper account postings
- Provided assistance to Enterprise to ensure all rentals were billed accurately, maintaining ARMS certification
- Worked with Account Receivable/ Account Payable to ensure that internal charges, dealer-owned rentals, customer charges, customer charge accounts, and fleet/service net were correctly billed to the appropriate accounts
Education
Marketing
Georgia Gwinnett College
Lawrenceville, GASkills
- Valid Driver's license
- Time management
- Customer service
- Positive attitude
Timeline
Remote Client Engagement Specialist
Lee Hecht Harrison
08.2023 - 03.2024
Delivery/Personal Shopper
Shipt
06.2022 - Current
Event Specialist
Pretty Luxe Picnic
02.2022 - 10.2022
Delivery Driver
Uber Eats
03.2021 - 10.2024
Delivery Driver
DoorDash
02.2021 - 10.2024
Owner/Graphic Designer
Good Vibez & Vinyl
04.2020 - 01.2024
Sales & Customer Service Manager
Party City Corporation
08.2017 - 02.2021
Business Development Representative
Mall of GA CDJ
09.2012 - 12.2014
Automotive Service Cashier
Mall of GA Chrysler Dodge Jeep Ram
03.2010 - 09.2012
Marketing
Georgia Gwinnett College
Similar Profiles
Caitlyn HamptonCaitlyn Hampton
Personal Shopper at ShiptPersonal Shopper at Shipt
Michael BryantMichael Bryant
Grocery Delivery Driver at ShiptGrocery Delivery Driver at Shipt
Sandra OsbornSandra Osborn
Shopper/Delivery Driver at ShiptShopper/Delivery Driver at Shipt
Mewadee VillaniMewadee Villani
Grocery Shopper at ShiptGrocery Shopper at Shipt
STEVEN P. HERRONSTEVEN P. HERRON
AVP Claims-Major Case/Litigation/General Liability at Berkley Southeast Insurance GroupAVP Claims-Major Case/Litigation/General Liability at Berkley Southeast Insurance Group