Morgan Alley
Pflugerville,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
HR Administrator
LCSP ONE LLC
Austin, 78750
05.2023 - Current
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Maintained personnel records in compliance with applicable laws and regulations.
- Dispatch driver leads for new hire ride alongs
- Conducted initial interviews to assess candidates' skills and qualifications.
- Organized training sessions for staff members to improve their skillsets.
- Provided guidance on disciplinary actions when needed.
- Reviewed resumes and applications submitted by potential candidates for open positions.
- Prepared and completed payroll.
Assistant Infant Teacher
Cadence Academy Preschool
Temple, TX
08.2022 - 04.2023
- Assisted in developing and implementing lesson plans that encouraged cognitive, physical, social and emotional growth of infants.
- Provided a safe environment for the children to explore their surroundings through play-based activities.
- Developed positive relationships with children by providing them with comfort, support and guidance.
- Maintained accurate records of attendance, meals served and other relevant information as required.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
Assistant Manager
Valvoline Instant
Temple, TX
04.2021 - 05.2022
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Worked closely with customers to understand needs and resolve diverse issues.
- Assisted in store opening by setting up office space, computers and cash registers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Professional
H&R Block
Killeen, TX
12.2020 - 04.2021
- Scheduled and confirmed appointments.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Teacher
The learning Zone
Killeen, TX
03.2018 - 02.2019
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Implemented hands-on, play-based strategies for experiential learning.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Sparked creativity and imagination by helping children discover new things each day.
- Read aloud and played alphabet games to encourage early literacy.
CUSTOMER SERVICE
ADVOCATE
Temple, TX
01.2018 - 02.2018
- Help members refill prescriptions, order new ones, pay a balance due on the account
- Informed customers about product lines and services offered by company.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Upheld privacy and security requirements for customer information.
Delivery Driver
Papa John's Pizza
Killeen, TX
11.2017 - 12.2017
- Processed payments by accepting cash, checks and credit card payments.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Carried food in insulated bags to maintain hot or cold temperature.
- Maintained clean traffic record and kept vehicle clean and in top operating condition.
- Collected tips from customers through hands-free electronic methods.
TEACHER
MARLANDWOOD DAYCARE
Temple, TX
06.2017 - 10.2017
- Taught children foundational skills in colors, shapes and letters.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Read aloud and played alphabet games to encourage early literacy.
Education
Diploma -
BELTON HIGHSCHOOL
01.2017
Skills
- Product and Service Knowledge
- Sales Monitoring
- Performance Tracking and Evaluation
- Teamwork and Collaboration
- Team Leadership
- Problem Resolution
- Budget Management
- Staff Training
- Documentation and Reporting
- Scheduling and Coordinating
- Microsoft Office Expertise
- Staff Scheduling
- Internal Communications
- Payroll Processing
- Onboarding and Orientation
- Background Checks
- Employee paperwork
Timeline
HR Administrator
LCSP ONE LLC
05.2023 - Current
Assistant Infant Teacher
Cadence Academy Preschool
08.2022 - 04.2023
Assistant Manager
Valvoline Instant
04.2021 - 05.2022
Customer Service Professional
H&R Block
12.2020 - 04.2021
Teacher
The learning Zone
03.2018 - 02.2019
CUSTOMER SERVICE
ADVOCATE
01.2018 - 02.2018
Delivery Driver
Papa John's Pizza
11.2017 - 12.2017
TEACHER
MARLANDWOOD DAYCARE
06.2017 - 10.2017
Diploma -
BELTON HIGHSCHOOL