Morgan Alvarenga
Somerville,MA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in time management, and working as part of a team.
Overview
5
5
years of professional experience
Work History
Education & Events Coordinator
Greater Boston Association of Realtors
Boston, MA
11.2023 - Current
- Assist members with questions regarding their continuing education for renewing their license
- Coordinating virtual and in person continuing education classes with instructors and members
- Organizing networking events for members
Customer Service Representative
Sharecare
Somerville, USA
10.2022 - Current
- Identify caller's needs and provide accurate information about our program and services
- Ensure accuracy of data for customer calls using company software and spreadsheets
- Sort and scan office mail to be redistributed to correct departments
Front Desk Associate
Charlesmark Hotel
Boston, USA
09.2021 - 10.2022
- Greet guests in person and over the phone as well as answer inquiries about hotel services and the area
- Process incoming reservations as well as manage check in and check out operations
- Communicate with other hotel departments as well as keep up with clerical responsibilities
Front Desk Associate/Housekeeper
Surfside Inn
Chatham, USA
06.2021 - 08.2021
- Greeted guests and informed them of hotel services as well as answering inquiries during check in
- Helped maintain appearance of the property and made breakfast every morning
- Cleaned rooms and did laundry throughout the day as well as complete guest housekeeping requests
Retail Receiving Associate
Macy's Department Store
Hyannis, USA
10.2020 - 05.2021
- Assisted with receiving merchandise deliveries and taking products out to the sales floor
- Identified sales trends when arranging new merchandise on sales floor
Client Service Associate
Stifel (contract through Kelly Services)
Harwich, USA
05.2020 - 09.2020
- Answered the phone and redirected clients to their advisors or answered general questions
- Performed operational and administrative functions for client related requests
- Provided reports and organize client information to the financial advisors as requested
Education
BBA - Hospitality And Tourism Management
University of Massachusetts, Amherst
Amherst, MA05-2020
Skills
- Project Coordination
- Schedule Management
- Relationship Building
- Customer Service
- Project assistance
- Event Coordination
Timeline
Education & Events Coordinator
Greater Boston Association of Realtors
11.2023 - Current
Customer Service Representative
Sharecare
10.2022 - Current
Front Desk Associate
Charlesmark Hotel
09.2021 - 10.2022
Front Desk Associate/Housekeeper
Surfside Inn
06.2021 - 08.2021
Retail Receiving Associate
Macy's Department Store
10.2020 - 05.2021
Client Service Associate
Stifel (contract through Kelly Services)
05.2020 - 09.2020
BBA - Hospitality And Tourism Management
University of Massachusetts, Amherst
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