Morgan Andary
Summary
Dedicated 911 Dispatcher offering 2 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in emergency response and public safety protocols. Versed in planning and coordinating workflow. Supervising schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Bentonville Police Department
03.2022 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
ADMIN/TRAINING COORDINATOR/IT SUPPORT
Locust Grove Police Department
11.2021 - 03.2022
- Clerical organization, documentation and support to the Police Department.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Communications with various local and state agencies, townspeople, and town staff.
- Provides IT Support to the department for Apple and Windows products as well as state/local databases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
RESEARCH ANALYST
Harmonic International
03.2019 - 08.2021
- Collected, analyzed, and presented research materials
- Clients include a range of federal agencies, all with unique goals and objectives
- Worked with clients including strategic development, communications materials, and comprehensive research.
MARKETING SUPPORT COORDINATOR AND ADMIN ASSISTANT
Servpro of Pleasanton/Dublin
10.2018 - 03.2019
- Updated and maintained internal sales team calendar
- Coordinated shipping of marketing materials to off-campus event locations
- Developed objectives and strategies to maximize admissions utilizing key referral sources
- Supported marketing department with marketing tasks, reporting and analysis
- Ordered and maintained inventory of administrative office supplies
- Operated personal computer and various software packages at advanced level
- Maintained files and records in organized and secure manner
- Maintained polite and professional communication via phone, e-mail and mail.
- Planned and executed internal and external marketing events.
- Worked with vendors to complete projects according to schedule and specifications.
- Managed relationships with external partners, ensuring consistent messaging across all channels.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
ASSISTANT MANAGER
United Services Security
07.2017 - 08.2018
- Functioned independently within established parameters of policies and procedures.
- Created schedules to support engaging customer service environment.
- Ordered to maintain effective in-stock position of office supplies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Dealt with issues in tactful, courteous and professional manner.
- Supervised security teams and assisted in VIP transport for events such as Awesome Con, National Science Teaching Association convention, and others.
VOLUNTEER
EMT-B, Odenton, Station
10.2017 - 06.2018
- Preformed basic life saving interventions during emergencies.
- Communicated both verbally and orally to dispatch, hospitals, and supervisors about patient condition and care.
- Cared for and transported patients from care homes, and private homes to the appropriate treatment centers.
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
ADMINISTRATIVE ASSISTANT
Harmonic International
05.2013 - 01.2016
- Gathered, compiled and analyzed data specific to program criteria and outcome measures
- Greeted callers and visitors, assess needs and provide solutions
- Responded both orally and in writing to inquiries from vendors, contractors and employees
- Performed general clerical and office administrative duties
- Served as liaison between employees and payroll officers
- Communicated with public in professional and efficient manner.
Education
Biology -
Northeastern State University
Associate in Science (A.S) - Emergency Medical Services
Anne Arundel Community College
Fire And Rescue -
University of Maryland - Fire And Rescue Institute
01.2017
General Education -
St Timothy's School
Baltimore, MD06.2015
Skills
- Confidentiality requirements
- Filing
- Scheduling Proficiency
- Office administration
- Search Engine Optimization
- Materials coordination
- Excellent communication abilities
- Emergency Management
- Stress Tolerance
- Call prioritization
- Incident Command
- Law enforcement procedures
- Public Safety Awareness
- Teamwork and Collaboration
- CPR and First Aid
Accomplishments
- Received multiple commendations for life saving efforts.
- Dean's Honor Roll multiple semesters in a row.
- Member of Sigma Sigma Sigma Sorority
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- CPR Certified
- CIT- Crisis Intervention Team Training
- Certified Crisis Communication/Negotiation for Emergency Dispatchers, Legal and Liability Risk Management Institute
- EMD Q - Emergency Medical Dispatch Quality Assurance
Timeline
911 Telecommunicator
Bentonville Police Department
03.2022 - Current
ADMIN/TRAINING COORDINATOR/IT SUPPORT
Locust Grove Police Department
11.2021 - 03.2022
RESEARCH ANALYST
Harmonic International
03.2019 - 08.2021
MARKETING SUPPORT COORDINATOR AND ADMIN ASSISTANT
Servpro of Pleasanton/Dublin
10.2018 - 03.2019
VOLUNTEER
EMT-B, Odenton, Station
10.2017 - 06.2018
ASSISTANT MANAGER
United Services Security
07.2017 - 08.2018
ADMINISTRATIVE ASSISTANT
Harmonic International
05.2013 - 01.2016
Biology -
Northeastern State University
Associate in Science (A.S) - Emergency Medical Services
Anne Arundel Community College
Fire And Rescue -
University of Maryland - Fire And Rescue Institute
General Education -
St Timothy's School
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