Morgan Anderson
Pittsburgh,PA
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Awarded McKesson Flu Coordinator of the year in 2021. Helped win Quest Diagnostics business as a Flu customer, successfully transferred a Health System from one GPO to the next
Overview
9
9
years of professional experience
Work History
Account Executive
McKesson Medical Surgical
11.2022 - Current
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and customers.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Field Sales Development Program
McKesson Medical Surgical
06.2022 - 11.2022
- Covered a field sales territory while still maintaining goals within inside sales accounts
- Participate in weekly calibration calls with top tier customers
- Participated in a customer equipment set up
- Collaborate with internal business partners such as DSC, RX and McKesson Brand Specialist to drive sales growth
- Facilitates customer business reviews leveraging McKesson Business Analytics
- Proficient in Power BI reporting and STAT
- Attended Regional conference and participated in LabForce in both Jacksonville and Dallas
- Vendor interactions daily with our DRIVE vendors
- Conversant in identifying margin enhancing price structures using GPO'sand LVC's
Strategic Account Customer Analyst
McKesson Medical Surgical
06.2021 - 06.2022
- Liaised with Field Vice Presidents to understand customer goals and provide insights based on strategies and questions
- Produced detailed and relevant reports for use in making business decisions
- Coordinated with other contract departments and vendors for timely delivery of McKesson customer being connected to contracts
- Coordinated changes to agreement which might occur during contract lifetime
- Monitored incoming contracts and service agreements for correct pricing and information
Flu Coordinator
McKesson Medical Surgical
10.2018 - 06.2021
- Responsible for overseeing the process of allocating flu vaccines to McKesson Health Systems/ Corporate accounts throughout the United States
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
- Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members
- Helped customers with day-to-day work and complex problems by applying motivational and analytical strategies
Customer Service Representative
McKesson Medical Surgical
10.2018 - 10.2019
- Documented conversations with customers to track requests, problems, and solutions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
Manager
Chick-fil-A
09.2015 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Bachelor of Arts - Business Administration
Florida State College At Jacksonville
Jacksonville, FL2022
Skills
- Account Management
- Time Management
- Complex Problem-Solving
- Strategic Planning
- Project Management
- Customer Relationship Management (CRM)
Timeline
Account Executive
McKesson Medical Surgical
11.2022 - Current
Field Sales Development Program
McKesson Medical Surgical
06.2022 - 11.2022
Strategic Account Customer Analyst
McKesson Medical Surgical
06.2021 - 06.2022
Flu Coordinator
McKesson Medical Surgical
10.2018 - 06.2021
Customer Service Representative
McKesson Medical Surgical
10.2018 - 10.2019
Manager
Chick-fil-A
09.2015 - 10.2018
Bachelor of Arts - Business Administration
Florida State College At Jacksonville