Morgan Ankerson
Biloxi,MS
Summary
Proven leader in operations management, adept at driving significant improvements in customer satisfaction and operational efficiency at Candy Shop USA. Skilled in financial management and staff development, my strategic approach has fostered high-performing teams and ensured compliance, reducing vacancy rates and enhancing business development.
Overview
3
3
years of professional experience
Work History
General Manager of Operations
Candy Shop USA
01.2022 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Rental Property Manager
Cody Dickerson Properties
02.2021 - 01.2022
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Maintained accurate financial records, ensuring clear communication with property owners regarding income and expenses.
- Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
- Reduced vacancy rates through effective marketing and advertising of rental properties.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Staff Development
- Logistics Management
- Decision-Making
- Team Leadership
- Financial Management
- Business Development
- Warehouse Operations
- Budget Development and Management
- Operations Management
- Maintaining Compliance
Timeline
General Manager of Operations
Candy Shop USA
01.2022 - Current
Rental Property Manager
Cody Dickerson Properties
02.2021 - 01.2022
High School Diploma -
Penn Foster Career School