Morgan Ansell
Carmichaels,PA
Summary
- Upbeat, customer-focused Sales Associate with four years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
- Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Beauty Advisor
Sally Beauty
Uniontown, PA
09.2023 - Current
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Provided customers with product advice and recommendations based on their individual needs.
- Finalized purchases and processed payments.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Recommended merchandise based on expert product knowledge and client preferences.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Ensured that all displays were neat and organized at all times.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Administered special promotions such as discounts or loyalty rewards programs.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Caretaker
Tempus Unlimited
Carmichaels, Pennsylvania
02.2020 - 06.2023
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Provided companionship through conversation and recreational activities.
- Followed care plan and directions to administer medications.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Customer Service Representative
Ttec Uniontown
Uniontown, PA
10.2019 - 02.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Overnight Cashier
Walmart
Waynesburg, PA
10.2016 - 03.2019
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of work area throughout shift.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Assisted in resolving customer complaints in a professional manner.
- Identified security risks and thefts and alerted management immediately.
- Followed established safety procedures when handling money and other valuable items.
- Maintained product levels by loading goods on racks and endcaps.
- Communicated effectively with co-workers to ensure smooth operations during shift changes.
- Requested and carefully reviewed identification for alcohol, tobacco and other sales with age minimums.
- Processed returns quickly and accurately while following store policies.
- Answered customer inquiries regarding products or services offered by the store.
- Stocked shelves with merchandise and ensured proper display according to company standards.
- Checked identification for customers purchasing age-restricted items.
- Maintained work area and kept cash drawer organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Some College (No Degree) - Cosmotology
Penn Commercial
Washington, PA10-2016
High School Diploma -
Carmichaels Area High School
Carmichaels, PA06-2015
Skills
- Sales Closing
- Customer Engagement
- Cosmetics and Facial Care Services
- Payment Processing
- Customer Needs Assessment
- Products Knowledge
- Relationship Building
- Sales Proficiency
- Returns Processing
- Merchandise Restocking
- Beauty Trends
- Organization and Multitasking
- Team Collaboration
- Upselling Strategies
- Retail Experience
- Brand Awareness
- Sales Expertise
- Theft Prevention
- Meal Preparation
- Patient Transportation
- Dementia Care
- Compassionate Client Care
- Housekeeping
- Emotional Support
- Medication Administration
- Toileting Assistance
- Patient Care
- Customer Service
- Call Management
- Inbound and Outbound Calling
- Complaint Resolution
- De-Escalation Techniques
Affiliations
- Gardening
- Painting
- Assisting with T-ball/Children's baseball
- Makeup artistry
Timeline
Beauty Advisor
Sally Beauty
09.2023 - Current
Caretaker
Tempus Unlimited
02.2020 - 06.2023
Customer Service Representative
Ttec Uniontown
10.2019 - 02.2020
Overnight Cashier
Walmart
10.2016 - 03.2019
Some College (No Degree) - Cosmotology
Penn Commercial
High School Diploma -
Carmichaels Area High School