MORGAN APPLEBEE
Southgate,MI
Summary
Experience server who excels in building relationships with customers. Knowledgeable in providing friendly, thorough customer service for all guests. Skilled at problem solving, conflict resolution and able to help encourage teamwork. Proactive and focused as an efficient team member. Reliable and respectful employee. I am eager and ready to become part of a team.
Overview
10
10
years of professional experience
Work History
Waitress
SIX-STAR RESTAURANT
12.2021 - 06.2025
- Maintained accuracy while handling payments, giving change, and printing receipts for customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Handled special customer requests for separate checks and menu substitution.
Teller
DOWNRIVER COMMUNITY FEDERAL CREDIT UNION
06.2022 - 10.2022
- Process transactions such as deposits, withdrawals, money orders, loan payments, etc...
- Verify the identities of each member by checking IDs/Licenses, social security number, and comparing signatures to the one on file.
- Provide a receipt for each member after every transaction.
- Record every transaction on a computerized accounting system.
- Handling large amounts of cash and being able to count and sort cash accurately.
Housekeeper
HOLIDAY INN EXPRESS HOTEL SUITS
08.2021 - 10.2021
- Vacuumed floors and dusted furniture to maintain an organized, professional appearance.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Disinfected bathrooms and eliminated mold and soap scum for shower stalls and bathtubs.
- Worked with speed and efficiency to meet all job requirements.
- Performed various laundry duties, including folding, washing and drying, and removing stains.
Waitress
WILD CONEY & GRILL
04.2015 - 05.2021
- Managed staff works evaluations
- I answered phone calls and took orders for customer pickup and delivery.
- Checked with customers to ensure satisfaction and correct any issues.
- Trained new servers in company values, culture, and policies.
- Counted money in cash drawers at the start of each shift and balanced drawers at the end of the shift.
- Verified prices and calculated totals using scanners and point of sale (POS) system.
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.
- Greeted all guests with a smile and upbeat attitude.
Education
High School Diploma -
Southgate Anderson High School
01.2017
Skills
- Serving experience
- Organization skills
- POS system
- Upselling
- Cash handling
- To-Go order preparation
- Computer skills
- Menu Memorization
- Safe food handling
- Cleaning methods
- Strong communication skills
- Hardworking
- Management experience (1 year)
- Excellent customer service
Timeline
Teller
DOWNRIVER COMMUNITY FEDERAL CREDIT UNION
06.2022 - 10.2022
Waitress
SIX-STAR RESTAURANT
12.2021 - 06.2025
Housekeeper
HOLIDAY INN EXPRESS HOTEL SUITS
08.2021 - 10.2021
Waitress
WILD CONEY & GRILL
04.2015 - 05.2021
High School Diploma -
Southgate Anderson High School