Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Arthur

13445 Elm St. Walker,LA

Summary

  • Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
  • Motivated Customer Service Manager focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.
  • Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Overview

9
9
years of professional experience

Work History

Automotive Parts Specialist

Royal Buick Gmc
Baton Rouge, LA
12.2023 - 11.2024
  • Evaluated client demands and offered optimal parts solutions.
  • Assessed and evaluated the state of returned components for signs of wear
  • Maintained inventory of automotive parts by restocking shelves and ordering new items as needed.
  • Communicated effectively with vendors regarding pricing, product availability and delivery schedules.
  • Received incoming shipments and verified contents against packing lists or invoices.
  • Provided excellent customer service while assisting customers at the counter or over the phone.
  • Processed returns, exchanges and refunds according to store policies.
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.

ORS Specialist 2

Louisiana Workforce Commission
Baton Rouge, LA
01.2021 - 11.2023
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Coordinated communications, taking calls, responding to emails and interfacing with claimants.
  • Maintained organized filing system of paper and electronic documents.
  • Scheduled Telephone Hearings for individuals who have been disqualified for Unemployment Insurance Benefits in order for them to speak with an Administrative Law Judge about their issues.
  • Created and updated spreadsheets to track and report data.
  • Processed documents and materials for dissemination to appropriate parties.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Drove customer feedback to deliver information to management for corrective action.
  • Spoke with claimants to explain and prepare claimants mentally on how the unemployment process works at the Louisiana Workforce Commission's Appeals Tribunal.

Customer Service Manager

Wal-Mart Stores Inc.
Walker, LA
07.2015 - 01.2021
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Worked with Cashiers, Customer Service Members and Self-Checkout associates to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Managed day-to-day operations, including supervision and assignment delegation for a 25-30 member team.

Education

Bachelor of Arts - History

Southeastern Louisiana University
Hammond, LA
05.2018

Skills

  • Conflict resolution techniques
  • Client relations and retention
  • Talent development
  • Training and coaching
  • Process improvements
  • Focused on customer satisfaction
  • Team Management
  • Skilled multitasker
  • Deadline-oriented
  • Meticulous attention to detail
  • Schedule coordination
  • Customer Relations

Timeline

Automotive Parts Specialist

Royal Buick Gmc
12.2023 - 11.2024

ORS Specialist 2

Louisiana Workforce Commission
01.2021 - 11.2023

Customer Service Manager

Wal-Mart Stores Inc.
07.2015 - 01.2021

Bachelor of Arts - History

Southeastern Louisiana University

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Morgan Arthur