Summary
Overview
Work History
Education
Skills
References
Timeline
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Morgan Ayala

Jurupa Valley,USA

Summary

Support Services Specialist with a strong background in client communication and document management at Best Best & Krieger LLP. Demonstrated success in technology, customer service, and operations management, resulting in enhanced operational efficiency and customer satisfaction. Expertise in problem-solving and software tools to execute tasks effectively. Recognized for implementing innovative strategies that yield measurable results in demanding environments. Service-oriented Support Services Specialist with experience in various sectors, including technology, customer service and operations management. Notable strengths include problem-solving skills, ability to handle high-pressure situations and adeptness in using software tools for efficient task completion. Previous roles have seen significant improvements in operational efficiency and customer satisfaction rates due to innovative strategies implemented.

Overview

4
4
years of professional experience

Work History

Support Services Specialist

Best Best & Krieger LLP
Riverside, CA
10.2024 - Current
  • Company Overview: Best Best & Krieger, one of the largest law firms in Riverside County, which specializes in a variety of practice areas, including environmental law and natural resources, labor and employment, water law, and municipal law.
  • I am currently employed at Best Best & Krieger, one of the largest law firms in Riverside County, which specializes in a variety of practice areas, including environmental law and natural resources, labor and employment, water law, and municipal law.
  • As a Support Services Specialist with Canon Business Process Services, I provide comprehensive administrative and technical support to attorneys, legal practitioners, and administrative personnel within the firm
  • Responsibilities:
  • Administrative Support: Provide comprehensive administrative assistance to legal staff, including managing correspondence, scheduling meetings, and maintaining calendars.
  • Document Management: General office tasks such as scanning, faxing, copying, and filing. Proficient in utilizing iManage for efficient document storage, retrieval, and organization, ensuring that legal documents are properly filed and accessible to authorized personnel.
  • Client Interaction: Serve as a liaison between attorneys and clients, handling inquiries and facilitating communication to maintain strong client relationships.
  • Resource Coordination: Manage office supplies and resources, coordinating with vendors and service providers to ensure the availability of necessary materials and services.
  • Technology Support: Assist with the setup and troubleshooting of office equipment and software applications, collaborating with IT support as needed.
  • Event Planning: Organize and coordinate firm events, meetings, and conferences, handling logistics such as venue selection, catering, and material preparation.
  • Data Entry and Reporting: Maintain databases and generate reports as required, ensuring data integrity and confidentiality.
  • Skills and knowledge:
  • Managed and maintained physical and electronic filing systems.
  • Prepared and organized legal documents for attorneys and court filings.
  • Prioritized and handled high volumes of work in a deadline-driven environment.
  • Operated legal support technology (e.g., document management systems, printers, scanners, e-filing platforms).
  • Performed basic troubleshooting on office equipment and software used by attorneys and staff.
  • Communicated professionally with attorneys, staff, clients, and external vendors.
  • Handled confidential information with discretion.
  • Familiarity with legal terms and case types (litigation, real estate, employment law, etc.).

Wholesale Logistics Coordinator/Admin Assistant

Savior Equipment
Walnut, CA
05.2023 - 10.2024
  • Responsibilities
  • Handled on trucking concerns including managing and arranging pick ups with trucking carriers.
  • Maintained invoicing and payment history reports.
  • Processed orders.
  • Imported and updated invoices in the Sage 100 system.
  • Communicated with customers.
  • Skills and knowledge
  • Ability to set goals and establish priorities; systematically implemented strategies; effectively utilizes available resource; organizes own work; utilizes effective time management skills.
  • Expresses ideas and information so that they are understood, orally and in writing; listens to information presented by others; clearly expresses desired outcomes; keeps all appropriate parties informed.
  • Seeks to improve quality in all aspects of work performance; conforms to the highest professional standards in achieving results; work is complete, accurate, on time and cost effective.

Receptionist/Admin Assistant/Shipping and Receiving

VM International/American Maid Plastics
Riverside, CA
04.2022 - 04.2023
  • Responsibilities:
  • Answered phones and greeting visitors.
  • Processed accounts payables and receivables and related record keeping.
  • Prepared correspondence.
  • Performed filing duties.
  • Assisted Accounting Office.
  • Tracked costs for brokerage and/or duties/taxes/charges of international shipments.
  • Assisted with shipping/receiving and processing large orders from Wal-Mart distribution centers across the nation.
  • Assisted in accounting, order processing functions, and logistics of Wal-Mart orders.
  • Processed and invoiced orders, scheduling shipments through LTL and FTL carriers, and sending invoices to customers.
  • Skills and Knowledge:
  • Knowledge of telephone exchange systems.
  • Ability to clearly communicate directions, talking with customers and staff.
  • Above average organization skills.
  • Advanced knowledge of MS Office suite of products; Word, Excel, PowerPoint, etc.
  • Knowledge of Dynamic 365 Accounting (Microsoft).
  • Knowledge of filing systems and organizing principles.
  • Knowledge of mailing and courier procedures (both incoming and outgoing).
  • Knowledge of shipping and receiving logistics.
  • Ability to multi-tasking.

Intern and Office Assistant

California State Senator Melissa Melendez District Office
Murrieta, CA
06.2021 - 09.2022
  • Responsibilities:
  • Directly contacted and maintained consistent communication with constituents, addressing their individual concerns and provided constituents with key resources and assistance, while maintaining a record of each interaction via email and phone calls.
  • Organized and attended local community events including fundraising events and town halls throughout the district.
  • Skills and knowledge:
  • Experience in managing state databases including the California State Legislative Constituent Management System which records messages and letters sent by constituents via email or phone calls that is then manually documented on the database.
  • Knowledgeable on state agencies along with the services they provide to constituents including unemployment assistance.
  • Experience in managing and organizing constituent casework, including unemployment (EDD) casework of field representatives.
  • Experience in Microsoft Office programs including Microsoft Word, PowerPoint, and Excel.
  • Experience in professionally drafting and sending emails including making phone calls and leaving messages.

Guest Advocate and Guest Services (Cashier) Seasonal

Target
Murrieta, CA
10.2021 - 01.2022
  • Responsibilities:
  • Responsible for creating a friendly, warm, and welcoming experience for each customer by welcoming and greeting them each time they come into the store.
  • Engaged with customers one-on-one in friendly and genuine conservation throughout each transaction or experience.
  • Dedicated to creating an experience that makes each customer welcomed and comfortable.
  • Skills and knowledge:
  • Adapted to unexpected situations (e.g., long lines, system issues, difficult customers).
  • Resolved guest concerns and complaints with empathy and efficiency.
  • Maintained a friendly and approachable demeanor under pressure.

Education

Professional Studies - Paralegal Studies

University of California- Riverside- University Extension
Riverside, CA
12-2025

Bachelor's degree - Political Science and International Affairs

University of California-Riverside
Riverside, CA
03.2022

Skills

  • Communication skills
  • Data confidentiality
  • Time management
  • Administrative support
  • Customer service
  • Microsoft Office proficiency
  • Technical support
  • Office administration
  • Receptionist duties
  • Database management
  • Legal case management
  • Legal research and documentation
  • Client communication strategies
  • Problem solving techniques
  • Workload management
  • Data analysis and reporting
  • Goal orientation
  • Proactive approach to tasks
  • Verbal and written communication skills
  • Adaptability and flexibility in roles
  • Professionalism in all interactions

References

References available upon request.

Timeline

Support Services Specialist

Best Best & Krieger LLP
10.2024 - Current

Wholesale Logistics Coordinator/Admin Assistant

Savior Equipment
05.2023 - 10.2024

Receptionist/Admin Assistant/Shipping and Receiving

VM International/American Maid Plastics
04.2022 - 04.2023

Guest Advocate and Guest Services (Cashier) Seasonal

Target
10.2021 - 01.2022

Intern and Office Assistant

California State Senator Melissa Melendez District Office
06.2021 - 09.2022

Professional Studies - Paralegal Studies

University of California- Riverside- University Extension

Bachelor's degree - Political Science and International Affairs

University of California-Riverside

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