Summary
Overview
Work History
Education
Skills
Timeline
Generic

MORGAN BAKER

Phoenix,AZ

Summary

Caring and compassionate new graduate Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.

Overview

16
16
years of professional experience

Work History

Patient Account Representative

Urology Specialists Of Nevada
12.2023 - Current
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Office Administrator

Hanger Orthotics and Prosthetics
01.2018 - 06.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
  • Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
  • Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
  • Delivered consistent high-quality work under pressure, effectively managing high caseloads while meeting deadlines set forth by payers or internal guidelines.
  • Demonstrated adaptability by managing multiple priorities simultaneously, ensuring all tasks were completed accurately and on time.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

Office Administrator

Pongratz Orthotics and Prosthetics
01.2015 - 12.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
  • Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
  • Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
  • Delivered consistent high-quality work under pressure, effectively managing high caseloads while meeting deadlines set forth by payers or internal guidelines.
  • Demonstrated adaptability by managing multiple priorities simultaneously, ensuring all tasks were completed accurately and on time.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.


Office Administrator

Hanger Orthotics and Prosthetics
12.2013 - 01.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
  • Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
  • Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
  • Delivered consistent high-quality work under pressure, effectively managing high caseloads while meeting deadlines set forth by payers or internal guidelines.
  • Demonstrated adaptability by managing multiple priorities simultaneously, ensuring all tasks were completed accurately and on time.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

Patient Account Representative

Fresenius Medical Care
03.2012 - 01.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
  • Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
  • Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
  • Delivered consistent high-quality work under pressure, effectively managing high caseloads while meeting deadlines set forth by payers or internal guidelines.
  • Demonstrated adaptability by managing multiple priorities simultaneously, ensuring all tasks were completed accurately and on time.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

Office Administrator

Hanger Orthotics And Prosthetics Mesa
03.2008 - 02.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
  • Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
  • Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
  • Delivered consistent high-quality work under pressure, effectively managing high caseloads while meeting deadlines set forth by payers or internal guidelines.
  • Demonstrated adaptability by managing multiple priorities simultaneously, ensuring all tasks were completed accurately and on time.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

Education

Associate of Science in Nursing -

College of Southern Nevada
Las Vegas, NV

Desert Vista High School
Phoenix, AZ
05.2003

Skills

  • Attention to Detail
  • Compassionate communication
  • Clinical judgment
  • Critical Thinking
  • Medication Administration
  • Multitasking and Organization
  • Nursing Assessments
  • Patient Care
  • Patient Education
  • Problem-Solving
  • Punctual and Reliable
  • Task Prioritization
  • Team Collaboration
  • Time Management
  • Vital sign assessment

Timeline

Patient Account Representative

Urology Specialists Of Nevada
12.2023 - Current

Office Administrator

Hanger Orthotics and Prosthetics
01.2018 - 06.2023

Office Administrator

Pongratz Orthotics and Prosthetics
01.2015 - 12.2017

Office Administrator

Hanger Orthotics and Prosthetics
12.2013 - 01.2015

Patient Account Representative

Fresenius Medical Care
03.2012 - 01.2013

Office Administrator

Hanger Orthotics And Prosthetics Mesa
03.2008 - 02.2012

Associate of Science in Nursing -

College of Southern Nevada

Desert Vista High School

Similar Profiles

CREATE PROFILE
MORGAN BAKER