Morgan Baldwin
Kenova,WV
Summary
Experienced in maintaining cleanliness and organization within residential properties, ensuring readiness for new tenants. Responsibilities included performing detailed cleaning tasks, updating tenant files online, and keeping accurate records of completed work. Demonstrated ability to communicate effectively with delivery drivers and customers, addressing inquiries and providing timely updates. Proficient in utilizing computer systems and phone communication to enhance operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Property Cleaner
Williams Home Repair
Kenova, West Virginia
04.2024 - Current
- When tenants move from property,I get assigned to clean the apartment/houses to meet the requirements for a new tenant to move in.
- I also help update the tenants files online
- Sweeping and mopping floors, vacuuming carpets and upholstery, dusting surfaces and wiping down furniture.
- Keeping accurate records of tasks completed during each visit to a property.
- Cleaning and disinfecting bathrooms, kitchens, living rooms, hallways and other areas of a property.
- Performing minor repairs such as changing light bulbs or fixing door handles if necessary.
Customer Service Representative
GC Services
Huntington , WV
01.2022 - 03.2024
- Was the supervisor department for delivery drivers
- Answered the phone to delivery drivers and documented their concerns and questions
- Contacted customers for delivery drivers with updates on their orders being delivered
Front Desk Receptionist
Best Western Hotel
Barboursville, West Virginia
06.2020 - 01.2022
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted customers warmly and made them feel welcome.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
High School Diploma -
Spring Valley High School
Huntington , WV06-2020
Some College (No Degree) - Nursing
Marshall University
Huntington, WVSkills
- Cleaning
- Computer and phone experience
- Customer service
Certification
Cpr certified
Timeline
Property Cleaner
Williams Home Repair
04.2024 - Current
Customer Service Representative
GC Services
01.2022 - 03.2024
Front Desk Receptionist
Best Western Hotel
06.2020 - 01.2022
High School Diploma -
Spring Valley High School
Some College (No Degree) - Nursing
Marshall University