Morgan Balestrieri
Modesto,CA
Summary
Enthusiastic, organized, dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT III
The City Of Modesto Water Services Division
12.2022 - Current
- Plan, coordinate and administer the City's Water Conservation with an emphasis on public education and outreach activities
- Provide water conservation education opportunities to schoolchildren and the general public; develop and present information in a positive way that encourages interest and participation, provide water conservation information to residents, commercial businesses, and others
- Participate in the enforcement of State requirements pertaining to water conservation within the City of Modesto's water distribution system
- Identify and evaluate options for ensuring efficient use of the City's water supply; develop conservation methods; identify methods of monitoring and measuring use; determine potential penalties and motivation techniques
- Coordinate and propose the development of uniform conservation policies and enforcement methods; evaluate and provide input to management regarding internal water conservation efforts such as metering, meter testing, system leak detection and management; develop and implement incentives to alter water use practices
- Develop, recommend and maintain various media sources for providing conservation information to both internal and external customers
- Coordinate studies pertaining to water use; gather, analyze and interpret data; write and present technical reports and documents
- Plan, develop and recommend customer incentives to alter water use; develop time schedules and implementation strategies
- Assist in the development and administration of the program budget
- Evaluate the efficiency of program activities; recommend changes and adjustments to better achieve goals and objectives
- Assign, train, direct and monitor the activities of subordinate staff assigned to water conservation functions
- Administer specialized computer software pertaining to irrigation control and other water conservation purposes
ADMINISTRATIVE ASSISTANT
A & D Association Management
08.2021 - 07.2022
- Answer phones and greet customers
- Entered all HOA payments
- Make sure account balances are correct
- Monthly data entries for all HOA complexes
- Reconciled bank accounts
- Quality customer service principles and practices, including conflict resolution
- Handled all rented equipment invoicing
- Prepared Profit & Loss and Balance Sheets for each HOA Complex
- File all correspondence per HOA Complex
- Inputs information into a computer system or manually prepares forms related to assigned function
- Tracking/entering data for all equipment on rent
- Managed daily/weekly deposits
- Gather all the mail from the PO Box, open & sort per HOA Complex
- Scan documents and log into the computer system
- Create shipping labels and schedule daily pickups
- Managed inventory and ordered office supplies
- Written and oral communication skills, including spelling, grammar and punctuation, and letter writing
- Financial record keeping/bookkeeping practices and procedures
- Managed shipment log
- Quality customer service principles
- Attention to detail
- Excellent organizational skills
SMALL BUSINESS OWNER
The Oakie Cowgirl Boutique
02.2021 - 08.2022
- Demonstrates and manages retail operations
- Resolve Customer Service Issues
- Maintaining customer satisfaction and driving repeat visits by resolving customer service issues; this can include handling returns or exchanges according to store policies, as well as answering customer questions about items or placing special orders
- Managing inventory levels, both by ensuring that all transactions are reflected in on-hand inventory and by conducting periodic inventory audits to resolve expected merchandise levels with on-hand amounts
- This helps identify which items are selling well and decreases the likelihood of inventory shrinkage
- Manage Financial Obligations
- Calculating and paying sales tax
- Managing payroll, and ensuring that outstanding liabilities are paid on time
- Marketing + advertising as well as website design and maintaining website functionality
ADMINISTRATIVE ASSISTANT
Dr. Blackhart & Dr. Albertoni Family Dentistry
08.2021 - 09.2022
- Greeted patients as they arrive
- Answered multi-lined the phones
- Scheduled and canceled patient appointments
- Completing and filing insurance forms and dental billing records
- Translating dental services into proper billable codes
- Managed office inventory and supplies
- Reorder as needed
- Communicated with dental supply vendors
- Handling test results including x-rays
- Office duties including document filing, scanning, and creation
- Create shipping labels and schedule daily pickups.
DENTAL ASSISTANT
Dr. Kyle McDonald DDS
07.2020 - 01.2021
- Assisted doctor with dental procedures such as fillings, crowns, and extractions
- Taking & pouring dental impressions (molds of the mouth)
- Preparing patients for surgery
- Sterilizing equipment
- Preparing examination areas
- Update and maintain client's dental records
- Perform routine dental cleanings and assist the dentist with complex dental procedures
- Take and process X-rays of patients
- Schedule patient appointments
- Take billing and insurance details from patients
- Advise patients on recommended oral hygiene.
911 DISPATCHER
American Medical Response (AMR)
08.2019 - 02.2020
- Answered emergency calls
- Asks caller to describe the nature of the emergency and asks follow up questions as necessary
- Took down location and personal information of the caller
- Dispatches available emergency units to the proper location
- Keeps callers on the line when necessary
- Advises callers on proper course of actions, calms down, and documents their condition until emergency units arrive
- Maintains logs of all calls and dispatched units
- Enters call information and records into database
- Prioritizes simultaneous emergency scenarios
- Stays up to date on location and activity of emergency units in the area
- Monitors activity of emergency vehicles and on-duty personnel during shift
- Receives non-emergency calls
- Testifies in court when called to do so
- Reports any fraudulent or prank emergency calls to supervisor
- Submits call logs and caller information to law enforcement and legal officials when necessary
- Advises callers on how to handle non-emergency situation, and transfers callers to proper department.
ASSISTANT PROPERTY MANAGER
Centerra Capital, Inc
08.2018 - 08.2019
- Inspect property conditions and coordinate maintenance activities
- Manage budgets, accounts, rent collections and tenant notices
- Create and distribute marketing materials to attract new tenants
- Maintain organized and updated resident files and records
- Report any problems or issues to the property manager
- Building positive relationships with prospective and current tenants
- Overseeing the timely and successful completion of maintenance requests
- Showing properties to prospective tenants and answering relevant questions
- Preparing and executing detailed and legally compliant lease agreements
- Overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols
- Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution.
Education
High School Diploma -
Gregori High School
Modesto, CA05.2013
Associates Degree - Administration of Justice
West Valley College
Saratoga, CA01.2017
Dental Assistant -
Dental Assisting Institute
01.2019
Skills
- Strong Customer Relations
- Excellent Communications/Customer Service Skills
- Inventory Control
- Good research and resolution skills
- Clerical/Office Support
- Microsoft Word & Excel
- Adobe Pro DC
- Accounts Receivables
- Prioritizing/coordinating work specifications and meeting critical deadlines
- Processing VOE & VOI (Verification of Employment/Income)
- Billing
- Making accurate mathematical calculations
- Receptionist (busy multi-line phone system)
- Computer Literate
- Strong Work Ethic
- Strong verbal, written, and interpersonal skills
- Operate 10 key calculator
- Payroll
Quote
"We cannot become what we want by remaining what we are."
Timeline
ADMINISTRATIVE ASSISTANT III
The City Of Modesto Water Services Division
12.2022 - Current
ADMINISTRATIVE ASSISTANT
Dr. Blackhart & Dr. Albertoni Family Dentistry
08.2021 - 09.2022
ADMINISTRATIVE ASSISTANT
A & D Association Management
08.2021 - 07.2022
SMALL BUSINESS OWNER
The Oakie Cowgirl Boutique
02.2021 - 08.2022
DENTAL ASSISTANT
Dr. Kyle McDonald DDS
07.2020 - 01.2021
911 DISPATCHER
American Medical Response (AMR)
08.2019 - 02.2020
ASSISTANT PROPERTY MANAGER
Centerra Capital, Inc
08.2018 - 08.2019
High School Diploma -
Gregori High School
Associates Degree - Administration of Justice
West Valley College
Dental Assistant -
Dental Assisting Institute
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