Anthony Harris
Knightdale,NC
Summary
Dynamic Operations Manager with a proven track record at Al Clear, excelling in performance analysis and team leadership. Achieved top-tier results by implementing strategic initiatives that enhanced employee accountability and retention. Skilled in operations management and fostering collaboration, driving significant improvements in operational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Operations Manager
Al Clear
03.2023 - Current
- Manage daily operations, ensuring adherence to company policies and quality standards.
- Analyzed performance metrics to identify areas for process improvement and cost reduction in labor. Labor in line month over month with 90-97% usage
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes. Number 1 among tier 3 airports, number 2 percent to goal year to date.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance to the General Manager.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Multi-Store Manager
Macy's
08.2022 - 02.2023
- Oversaw daily operations across multiple store locations (4) to enhance customer experience and drive sales performance.
- Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue opportunities.
- Coordinated cross-departmental initiatives, aligning goals between sales, marketing, and supply chain teams for optimal results.
- Increased overall store performance by implementing effective sales strategies and staff training programs.
District Manager
JCPenney
07.2021 - 08.2022
- Oversaw inventory management practices, optimizing stock levels to meet demand while minimizing waste.
- Developed training programs focused on best practices, enhancing employee skill sets and operational knowledge across the district.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
District Operations Manager
The Home Depot Inc
07.2013 - 07.2021
- Implemented strategic initiatives that improved customer satisfaction and operational performance metrics.
- Led team development programs, mentoring managers to strengthen leadership capabilities and foster talent growth.
- Directed multi-site operations to enhance efficiency and profitability across diverse locations.
- Cultivated strong relationships with stakeholders to align objectives and ensure effective communication across teams.
Head Band Director
Randallstown High School
08.2011 - 06.2021
- Developed and implemented comprehensive marching band curriculum to enhance student musicianship and performance skills.
- Conducted rehearsals, focusing on technique improvement, ensemble cohesion, and musical interpretation.
- Mentored student leaders in conducting and peer teaching to foster leadership skills within the band program.
- Trained staff on best practices in music education, enhancing instructional quality across all levels of the band program.
Education
Certification - Front-line Leadership Management
University of Denver
Denver, CO05.2023
Skills
- Store operations
- Recruitment and hiring
- Employee scheduling
- Performance analysis
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
- Team leadership
- Customer service management
- Decision-making
- Operations management
Accomplishments
- Documented and resolved $500,000 in shrink from 2020 - 2021. This led to 2 locations making shrink goal, 4 closed internal investigations and max profit for profit sharing.
- Earned the “Executive Homer Badge” Award in 2019 for innovating loss mitigation.
- 126% turnover, down from 235% (Feb 2024) at Al Clear.
Timeline
Operations Manager
Al Clear
03.2023 - Current
Multi-Store Manager
Macy's
08.2022 - 02.2023
District Manager
JCPenney
07.2021 - 08.2022
District Operations Manager
The Home Depot Inc
07.2013 - 07.2021
Head Band Director
Randallstown High School
08.2011 - 06.2021
Certification - Front-line Leadership Management
University of Denver