Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Morgan Barsocchini

Colorado Springs,CO

Summary

A driven and personable customer service professional dedicated to streamlining a pleasant customer experience and positive company image. Specializes in critical thinking and faced-paced improvisation to resolve issues efficiently and thoroughly. Uses clear communication and proven leadership skills to excel in both team-based and individual environments. Dedicated to developing and improving systems for professional growth.

Overview

3
3
years of professional experience

Work History

Pest Control Service Technician

Orkin Pest Control
08.2022 - Current
  • Delivered exceptional customer service to 20+ customer accounts each day by leveraging extensive knowledge of products and services.
  • Created and maintained positive company image through professionalism and expertise.
  • Met and exceeded guidelines for addressing customer needs, prompt handling times, and productivity.
  • Addressed customer requests, inquiries, and complaints, offering excellent support and tailored recommendations to address needs.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Office Coordinator

U.S Taekwondo Center
08.2021 - 07.2022
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Built clientele via cold calls and networking.
  • Oversaw accurate database management and digital file storage to support efficient operations and recordkeeping.

Barista

Starbucks Coffee
08.2020 - 03.2022
  • Addressed customer complaints or questions, as well as handled and mediated customer conflict.
  • Maintained pleasant and positive rapport with customers during high-stress situations.
  • Controlled line and crowd with quick, efficient service.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Coronado High School
Colorado Springs, CO
05.2020

Skills

  • Inspection Reporting
  • De-Escalation
  • Complaint Resolution
  • Cash Handling
  • Clerical Support
  • Problem Solving

Accomplishments

  • Team achieved first place in customer satisfaction of Orkin Pest Control's Pacific region in 2023
  • Over 640 Volunteer hours

Timeline

Pest Control Service Technician

Orkin Pest Control
08.2022 - Current

Office Coordinator

U.S Taekwondo Center
08.2021 - 07.2022

Barista

Starbucks Coffee
08.2020 - 03.2022

High School Diploma -

Coronado High School

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Morgan Barsocchini