Morgan Bass
Massillon
Summary
Offering strong foundation in leadership and customer service, ready to learn and grow in print environment. Brings ability to quickly grasp print production processes and manage customer interactions effectively. Ready to use and develop skills in project management and customer service in this role.I'm experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
10
10
years of professional experience
Work History
Preschool Teacher
Here For You CDC
08.2024 - Current
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Receptionist
Farmers Insurance Agency
02.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Patient Service Specialist
Cleveland Clinic
07.2022 - 01.2024
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Customer Service Manager
Hobby Lobby
05.2019 - 05.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Cashier Assistant
Fisher Foods
05.2015 - 05.2019
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Applied Science - Radiologic Technology
Zane State College
Zanesville, OH05-2022
Skills
Punctual
Hard Working
Adaptable
Organized
Hard Working
Knowledge of Excel
Critical Thinking
Timeline
Preschool Teacher
Here For You CDC
08.2024 - Current
Receptionist
Farmers Insurance Agency
02.2024 - 07.2024
Patient Service Specialist
Cleveland Clinic
07.2022 - 01.2024
Customer Service Manager
Hobby Lobby
05.2019 - 05.2022
Cashier Assistant
Fisher Foods
05.2015 - 05.2019
Associate of Applied Science - Radiologic Technology
Zane State College
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