Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

MORGAN B. BLOUGH

Summary

Customer service professional with strong background in coordinating and improving customer care processes. Known for focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic environments. Adept at conflict resolution, effective communication, and utilizing technology to enhance customer experience. Recognized for fostering positive relationships and driving continuous improvement.

Overview

7
7
years of professional experience

Work History

Customer Care Coordinator

Numotion
07.2024 - Current
  • Working for an Assistive Technology Professional, by receiving referrals from hospitals, home health agencies, therapy companies and other DME companies.
  • responsible for patients information by entering in our online database, their demographic information, diagnosis, insurance, clinical team and referral sources.
  • Contacting patients confirming their information and setting up their evaluation with the ATP.
  • Responsible for following the order throughout the process and getting the information needed to proceed with the order if it gets stopped in a specific step. Whether it is requesting chart notes from the doctor, calling the patient to make sure they have a face to face visit scheduled with their Primary Care Doctor or updating their diagnosis.
  • Developed client rapport by promptly processing requests and resolving financial discrepancies.
  • Took ownership of customers issues to follow problems through to resolution.
  • Created customer support strategies to increase customer retention.
  • Contributed positively to team morale through active participation in meetings as well as offering constructive feedback.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Reduced customer complaints by proactively identifying potential issues and implementing solutions.
  • Efficiently navigated multiple databases and software programs while assisting customers, maximizing productivity without sacrificing quality of service.
  • Provided empathetic support during difficult situations, demonstrating genuine concern for customer wellbeing.

Client Services Coordinator-Business Development

GULF COAST OCCUPATIONAL MEDICINE
06.2023 - 07.2024
  • Provide and coordinate health and drug testing services for businesses and their employees
  • Responsible for managing accounts providing them with information pertaining to online medical records portal and all testing results
  • Participate in business networking events within the community-member of Ascension Chamber of Commerce, YAP (Young Ascension Professionals), BRIG (Baton Rouge Industrial Group), ABC (Associated Builders and Contractors), and various other organizations
  • Interact with patients coming in or contacting the clinic providing information and education on testing, results, prescribed medications and treatments, and encouraging follow-up and compliance
  • Manage detailed scheduling on-site testing for companies requesting these services
  • Advertising Gulf Coast Occupational Medicine at events in the community and surrounding areas
  • Coordinate and manage events scheduled at onsite event center for meetings, educational seminars, CPR training, screenings, as well as other private events

Front Desk Patient Representative/Occupational Therapy Tech

BROWN ROGERS THERAPY CLINIC
05.2022 - 06.2023
  • Greet patients, obtain and update patient information, work with insurance department to obtain insurance verification, manage patient insurance copayments, assist occupational therapists with exercising patients and following prescribed plan of care

Internship

DECISION CRITICAL, LLC
01.2023 - 05.2023
  • Gaining experience in a wide variety of areas at a rapidly growing Concierge Nursing business, assisting owner and office manager with scheduling, patient and family contacts, proofing and sorting nurses notes for LPNs and behavior specialists, attending and participating in weekly staff meetings to discuss issues relating to scheduling or patient care, assisting with writing policies and procedures, maintaining company social media sites and community relations

Front Desk/Nursery-Part Time

CALLOWAY'S HEALTH AND FITNESS
12.2021 - 05.2022
  • Answer phones, check in guests, retail sales behind counter, provide tours of the facility to potential new members, sign new member contracts, provide child care for members while in nursery
  • Kept work and workout surfaces cleaned per CDC regulations

Aftercare Supervisor-Elementary and Middle Schools

PARKVIEW BAPTIST SCHOOL
08.2021 - 12.2021
  • Assisted with scheduling of employees and attended budget meetings with director, organized centers and structured activities for the children, interacted with parents and assisted with suggestions and concerns, monitored the front desk with pickup of children each day

Occupational Therapy Technician

BATON ROUGE ORTHOPEDIC CLINIC-PHYSICAL AND OCCUPATIONAL THERAPY CLINIC-SOUTH HARRELL'S FERRY
07.2020 - 12.2021
  • Removed dressings from patients, cleaned and redressed sites
  • Perform initial evaluations to help occupational therapist establish plan of care
  • Assisted patients in performing daily exercises as prescribed by the occupational Therapist
  • Assist patients in scheduling upcoming appointments

Extended Care/Summer Camp Counselor-Preschool/Lower Elementary

PARKVIEW BAPTIST SCHOOL
05.2017 - 08.2020
  • Provide after school care for preschool/lower elementary-aged children
  • Assist director in making schedules of activities
  • Attend field trips and off-campus activities
  • Attend scheduled staff meetings
  • Maintain required certification-Basic Life Support certified

Education

Undergraduate degree - Child and Family Studies

Louisiana State University
05.2023

High School Diploma -

Parkview Baptist High School
Baton Rouge, LA
05.2019

Skills

  • Patience and composure
  • Inbound Customer Service
  • Strong Organization
  • Customer Relations
  • Data entry proficiency
  • Customer Relationship Management
  • Schedule Management
  • Account Updates

Activities

  • Alumni of Alpha Phi sorority-Louisiana State University
  • Member of Phi Sigma Theta Honor Society-Louisiana State University

Timeline

Customer Care Coordinator

Numotion
07.2024 - Current

Client Services Coordinator-Business Development

GULF COAST OCCUPATIONAL MEDICINE
06.2023 - 07.2024

Internship

DECISION CRITICAL, LLC
01.2023 - 05.2023

Front Desk Patient Representative/Occupational Therapy Tech

BROWN ROGERS THERAPY CLINIC
05.2022 - 06.2023

Front Desk/Nursery-Part Time

CALLOWAY'S HEALTH AND FITNESS
12.2021 - 05.2022

Aftercare Supervisor-Elementary and Middle Schools

PARKVIEW BAPTIST SCHOOL
08.2021 - 12.2021

Occupational Therapy Technician

BATON ROUGE ORTHOPEDIC CLINIC-PHYSICAL AND OCCUPATIONAL THERAPY CLINIC-SOUTH HARRELL'S FERRY
07.2020 - 12.2021

Extended Care/Summer Camp Counselor-Preschool/Lower Elementary

PARKVIEW BAPTIST SCHOOL
05.2017 - 08.2020

High School Diploma -

Parkview Baptist High School

Undergraduate degree - Child and Family Studies

Louisiana State University

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MORGAN B. BLOUGH