Morgan Beben
Windsor,CT
Summary
Dependable administrative professional with several years of experience in customer service and financial management. Proven track record in enhancing guest satisfaction through effective service operations and adherence to regulations. Highly organized and adaptable, excelling in fast-paced environments while maintaining operational efficiency.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Banki Dermatology
07.2024 - Current
- Performed data entry tasks, such as entering patient demographics into the system, and updating existing records as needed.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Server
Hop Meadow Country Club
05.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards, and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution, and maintaining positive relationships.
Intern
South Windsor Police Department
09.2023 - 12.2023
- Developed strong interpersonal skills through daily interaction with diverse community members while performing patrol duties.
- I shadowed experienced officers, gaining valuable insight into proper procedures and techniques.
- Demonstrated commitment to public service by consistently arriving punctually for scheduled shifts, and dedicating extra time when necessary for special assignments or projects.
- Gained proficiency in using law enforcement equipment, including radio systems and computers, through hands-on training sessions.
Front Desk Receptionist
Jennifer Pennoyer M.D. Dermatology
05.2022 - 11.2022
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for a more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Elements Massage
06.2021 - 10.2022
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for a more efficient office workflow.
Education
Bachelor of Science - Criminal Justice
Western New England University
Springfield, MA06.2024
High school diploma -
Windsor High School
Windsor, CT06.2020
Skills
- Attention to detail
- Time management
- Multitasking and organization
- Customer service
- Decision-making
- Task delegation
Timeline
Front Desk Receptionist
Banki Dermatology
07.2024 - Current
Intern
South Windsor Police Department
09.2023 - 12.2023
Server
Hop Meadow Country Club
05.2023 - 06.2024
Front Desk Receptionist
Jennifer Pennoyer M.D. Dermatology
05.2022 - 11.2022
Front Desk Receptionist
Elements Massage
06.2021 - 10.2022
Bachelor of Science - Criminal Justice
Western New England University
High school diploma -
Windsor High School
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