Morgan Beebe
Queensbury,NY
Summary
Experienced Relations Representative skilled in managing and nurturing crucial business relationships. Demonstrates exceptional communication, negotiation, and problem-solving abilities to effectively address complex issues and drive customer satisfaction. Committed to enhancing company reputation through top-notch service, efficient decision-making, and process improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Relations Representative
Hudson River Community Credit Union
Hudson Falls, US
09.2022 - 06.2024
- Assist members with daily transactions, Such as withdrawals, deposits, payoffs, account print outs.
- Printing new debit cards for members' accounts, IRA withdrawals, and contributions.
- Balanced a vault & TCR machines throughout the branch and the ITM
- Answered telephones and assisted customers with their questions.
- Ensured customer satisfaction by addressing complaints and resolving issues promptly.
- Organized promotional events and activities to increase brand awareness and generate leads.
- Learned about company history and products to present detailed information to customers.
- Balance Currency, Coin & checks in cash drawers at end of shift, calculate daily transactions using computers, calculators, or adding machines.
- Carry out special services for customers, such as ordering bank cards and checks.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Waitress/Bartender
Battle hill brewery
Fort Ann, US
05.2021 - 07.2022
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Bring Wine selections to tables with appropriate glasses and pour the wines for customers.
- Check Patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Clean and sanitize counters after patrons have finished dining.
- Change kegs and restock bar
ODC on demand checks
New Country Motor Car Group, Inc
Saratoga Springs, US
02.2019 - 01.2020
- Cut incoming checks from car dealership trade-ins or buyouts.
- Code the car, and pack the car into the accounting system.
- I answered dealership phone calls, faxing, filing, and copying. I processed checks for a daily runner to bring to the dealerships.
- Worked in an MMIS system very diligently.
- Prepared mail or checks to go with runners or mail person daily.
Lead Manufacturing Operator
C. R. Bard/ BD
Glens Falls, US
10.2016 - 01.2020
- Lead a team of 15-20 people between two shifts to hit daily goals in our packaging department
- I assembled guide-wire catheters, made a weekly employee schedule of duties, and where they were to be working.
- Maintained accurate records of production output and quality inspections.
- Performed daily maintenance on machines, including cleaning and lubrication.
- Identified and reported any machine malfunctions or irregularities to supervisors.
- Operated automated manufacturing equipment to produce parts in accordance with established standards.
- Loaded raw materials into hoppers for processing by the machines.
- Inspected finished products for defects or deviations from specifications before packaging them for shipment.
- Adjusted machine settings as needed to maintain product quality standards.
- Troubleshot problems related to machinery operations and took corrective action when necessary.
- Assisted in training new operators on proper use of equipment and safety procedures.
- Collaborated with engineering teams to develop improved processes for better efficiency and accuracy in production runs.
- Verified that all necessary supplies were stocked for uninterrupted production flow.
- Kept work area clean and organized according to established guidelines.
- Reported any identified issues with quality control procedures immediately.
- Monitored and observed production line to watch for pile-ups and jams.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Processed DHRs (Document History Reports) to our quality control unit.
- Audit and back-flush all products that were leaving our packaging area for transport to another facility.
- Ordering supplies for our upcoming orders and unpacking what was ordered.
Front Desk Receptionist
North Country Janitorial, Inc.
Queensbury, US
06.2016 - 01.2017
- Answered phones and scheduled daily appointments for customers
- Worked in Microsoft programs
- Used QuickBooks to book appointments.
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Updated and maintained office policies and procedures.
Education
High school diploma -
Hartford Central School
Hartford, NY06.2012
Skills
- Accounts Receivable
- Accounting
- Customer service
- Computer skills
- Cash handling
- Banking
- Organizational skills
- Office experience
- Phone etiquette
- Front desk
- Senior care
- Meal preparation
- Cooking
- Data entry
- Filing
- Microsoft Access
- Quality control
- Time management
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Computer literacy
- Scheduling
- Clerical experience
Certification
Driver's License, 07/01/23, 12/31/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Member Relations Representative
Hudson River Community Credit Union
09.2022 - 06.2024
Waitress/Bartender
Battle hill brewery
05.2021 - 07.2022
ODC on demand checks
New Country Motor Car Group, Inc
02.2019 - 01.2020
Lead Manufacturing Operator
C. R. Bard/ BD
10.2016 - 01.2020
Front Desk Receptionist
North Country Janitorial, Inc.
06.2016 - 01.2017
High school diploma -
Hartford Central School
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